IT Team Lead

Company Description

Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our industry focus, expertise, and intellectual property is what truly sets us apart. We have earned, and continue to maintain, a strategic relationship with Microsoft. Recognized for our achievements - teaming with our clients to deliver innovative digital solutions and services - is how we have achieved year after year recognition.

As their trusted advisor, we support our clients to deliver on their strategic business initiatives as they unify, automate, and modernize their data and operations to increase efficiency, reduce costs, and enhance their customer’s experience. Our over 3,000 team members across 14 countries, and our 18 years of 100% focus on Microsoft technologies and business applications, is how we deliver excellence through expert services and industry-focused cloud solutions.

A part of Hitachi, Ltd., our company has a long and rich history of innovation, financial strength, and international presence of one of the world’s largest companies. Since 1910, Hitachi, Ltd. has been a leader in manufacturing innovative products and solutions that support industry and social infrastructure around the globe supported by 303,000 employees in over 100 countries and across 864 companies.

Job Description

• 
  Provide day to day supervision and work quality assurance of IT team activities, including monitoring and management of service desk systems, incident and request assignment, resolution, documentation, and reporting to ensure that the team is meeting service-level agreements

• Communications with end-users to provide support and troubleshooting for workstation, software, and service issues
• Assist with monitoring and maintenance of server, service, and network infrastructure

• Oversee new employee onboarding processes, provisioning of accounts, hardware, and software/services to end-users

• Oversee hardware and software procurement and management
• Facilitate regular team meetings
• Prepare communications/email to be circulated to individuals, departments, or company-wide
• Collaboration with other departments and management to review and analyze hardware and software/service needs
• Assist with objective-setting, performance monitoring, and coaching for team members

Qualifications

Education and Experience

• Post-secondary education in relevant knowledge field or an acceptable combination of education and experience
• At least 5 years of experience with IT operations, support, or systems administration
• Previous experience in managing a small team of IT professionals is a plus
• Experience with project management is a plus

Core Skills

• Strong verbal and written communication skills, positive attitude, with the ability to present complex technical information in a clear and concise manner to a variety of audiences
• Strong organizational skills, ability to self-direct, self-pace, multi-task and function well under pressure of deadlines and conflicting priorities

• Ability to work collaboratively and effectively with individuals and teams at all levels of the organization

Technical Skills

• Excellent analytical and problem-solving skills, with attention to detail
• At least 5 years experience supporting Windows OS, Active Directory, Microsoft Office/365, HyperV, LAN/WAN. MacOS a plus
• ITIL, Microsoft, A+, Network+, and/or similar certifications are highly preferred
• Information Systems Professional of Canada (I.S.P) professional designation is a plus

Additional Information

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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