IT Deskside Support – Burlington

Conteúdo do emprego

If you’re like us, you don’t have much time for the way things are.

Ausenco is a global company redefining what’s possible. Our team is based across 26 offices in 14 countries, with projects in over 80 locations worldwide. Combining our deep technical expertise with a 30-year track record, we deliver innovative, value-add consulting studies, project delivery, asset operations and maintenance solutions to the mining & metals, oil & gas, and industrial sectors.

We are currently looking to hire an IT Deskside support to work out of our office in Burlington (in office full time) with occasional travel to our Toronto office when needed. The main responsibility is to respond to IT service requests and process IT related support requirements in an efficient and courteous manner to ensure the continued smooth operations for Ausenco and the IT Support Team.

You will be responsible for the Incident Management Service requests including (but not limited to) the installation and maintenance of PC hardware, software, printers and peripherals, network access, IT security, and documentation. For this role is key to have the ability to gather IT requirements, analyse IT issues, determine and implement a solution

About The Role

• Accountable for Incident Management, such as logging of incidents and requests and log of resolution efforts and time on ITSM tool
• Responsible for troubleshooting and resolve hardware and software issues and requests in a courteous and timely manner. This includes installation, configuration and problem solving for corporate applications
• Provide support with management of permissions to resource of information like network folder, licensing, etc, Management of access to corporate systems
• Assist with the on boarding of new employees by ensuring that new user accounts and access is configured, and computers are setup
• Responsible for managing events and IT security alerts such as Antivirus notifications, Software patches and Health status of IT infrastructure components
• Maintain IT hardware and software inventory on IT asset management system
• Ensure management of assets as part of the Onboarding and Off-boarding processes
• Coordinate with providers for delivery of goods or services
• Perform telecommunications support including all equipment moves, additions and changes for phone accounts, video conference support and provides telephone/ video conference orientations
  

About You

• Post-Secondary education in Information Technology (either certificate or diploma) is a minimum requirement
• 2 years of proven experience in delivering IT support
• Demonstrated experience in the installation, configuration and support of computer hardware such as workstations, printers and other peripheral equipment.
• Outstanding level of knowledge and support for Windows 10 Enterprise troubleshooting and installation
• Knowledge of IT Infrastructure including servers, storage, access points and network switches
• Understanding of computer network, cabling, network file and print services.
• Demonstrated previous experience in delivering IT support
  

Working for Ausenco means you won’t settle for the status quo – you’ll be part of a forward-thinking, culturally diverse organisation. We expect our people to deliver outstanding results and will give you the licence to find a better way forward for your clients and stakeholders.

In addition to a competitive remuneration package, we provide employees with a wide range of growth opportunities and training programs to build your skills and pursue your career path.

Supporting a Diverse Workforce As a global company we embrace and encourage diversity in its fullest sense – gender, age, experience, nationality, colour, language, religion, location, disability, education, skills, working styles and time availability. Our work environments are based on mutual trust and respect for the rights and opportunities of every individual.

COVID-19 The healthy and safety of our employees and candidates is our first priority. We closely monitor local, regional, and global conditions related to the pandemic, and your working location and/or roster as advertised in this advert may be temporarily subject to change to adhere to recommendations by health authorities and government regulations.

If this role sounds like you, please submit a detailed application directly to this posting. We thank you for your submission and will contact you if we need further information, or if we wish to progress to interview.

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Ausenco will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs .

Primary Location

CA-ON-Burlington

Job Posting

Aug 25, 2021