IT Customer Support Technician
Ver: 121
Dia de atualização: 12-06-2024
Localização: Vancouver British Columbia
Categoria: IT - Hardware / Rede IT - Software Tecnologia da Informação Consultoria / Atendimento ao Cliente Seguro
Indústria:
Tipo de empregos: Full-time, Permanent
Salário: $55,000 - $65,000 a year
Conteúdo do emprego
Location: Vancouver, BC
Hours: Monday to Friday (8:30am-4:30pm)
Kool-IP Solutions, a growing IT company is currently searching for an IT Customer Support Technician to work full-time in downtown Vancouver. This position will be the first point of contact for customers. This position will provide the opportunity to meet with people, discover their needs, get “hands-on” experience in configuring and deploying new workstations and network devices, working and introducing new technologies and being an integral part of our I.T. team.
As part of the Kool-I.P. team, you must be driven, flexible and motivated to help others. You are self-motivated and reliable.
DUTIES & RESPONSIBILITIES:
- Manage customer expectation and provide great customer service
- Communicate clearly and effectively either electronically, by phone or in person with both technical and non-technical users experiencing difficulties in order to determine, resolve and document problems experienced. This could mean prioritizing and managing several open cases at once.
- Field incoming help requests from end users, as required, forward requests to Tier 2 or Tier 3 support.
- Collect, organize and maintain a problems and solutions log for use by other I.T. team members.
- Perform troubleshooting and remediation, while updating documentation.
- Perform hands on fixes, including software/hardware install and upgrade, implementing file backups and configuring systems and applications.
- Manage deployment, administration and support for corporate desktops.
- Identify and learn appropriate software and hardware used and supported by the organization.+
- Other duties as assigned.
QUALIFICATIONS:
- Able to work alone with little supervision
- Post-Secondary Degree or Diploma in Information Technology, Computer Science or related discipline, or equivalent experience
- Ability to troubleshoot and manage desktops and laptops, Printer set up, administration and/or Cloud based email support, various browsers (Internet Explorer, Chrome, Mozilla), Antivirus software, Anti-Malware software, printer and connectivity issues
- Solid understanding and strong Windows and Software Application and hardware support (Word/Excel/Outlook)
- Proficiency with software technologies and basic hardware (note: applicants may be quizzed during interview process)
- Extremely reliable and punctual
- Must be able to work independently and know when to escalate issues upon determining cause
- Excellent customer service skills
- Responsible self-starter who can effectively plan and organize his/her own work
- A positive and enthusiastic attitude
- Strong communication skills and command of the English language, written and verbal are required for this position
EMPLOYMENT REQUIREMENTS:
Due to the requirements and industries some of our customers work in, the following will also be required:
- Criminal record checks - as many of our customers require this prior to any onsite work.
- KooL-IP will be asking for proof of being fully vaccinated, or at a minimum being in the process of becoming fully vaccinated for SARS CoV-2.
If you are interested in this career opportunity, we’d love to hear from you.
We thank all applicants, but only those selected for an interview will be contacted.
Reference ID: 20211014
Job Types: Full-time, Permanent
Salary: $55,000.00-$65,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Profit sharing
- RRSP match
- Tuition reimbursement
- Vision care
Schedule:
- 8 hour shift
Work remotely:
- No
Data limite: 27-07-2024
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