Intake Officer

Intake Officer
Open Competition
Permanent Full-Time
Fredericton

The New Brunswick Legal Aid Services Commission (NBLASC) is seeking an individual to join the Corporate Services Branch in Fredericton as an Intake Officer.

Who we are

The NBLASC provides legal assistance to low-income individuals and is a crucial part of a fair and equitable justice system. We are committed to access to justice and we advocate for our clients’ rights.

What you will do

Reporting to the Intake Manager, you will be responsible for a wide range of duties and will be privy to confidential information inherent to this position. Your duties will include:

• frontline contact for intake services to the public, screen requests in person and on the phone based on NBLASC scope of service and financial criteria, explain requirements to applicants and direct clients towards the appropriate services as required, shares responsibility for greeting public;
• Book intake appointments according to priorities, interview applicants for intake applications to complete comprehensive assessment of eligibility for legal aid services and ensure follow-up;
• Process applications with the case management system and the use of other applications, coordinate with staff and private lawyers to assign files;
• Liaise with members of the private bar and judiciary as required;
• Perform other administrative tasks as needed.

Who you are

Your attitude, skills and interests are just as important as your area of study. We are looking for diverse backgrounds that bring a combination of the following:

Need to have (Essential qualifications and skills)

• Completion of post-secondary training in a related discipline;
• A minimum 5 years of related experience;
• Experience with Court and law office practices and procedures.

Written and spoken competence in English is required. Please state your language capability.

PLEASE NOTE: As of September 7, 2021, any candidate not currently employed in the New Brunswick Public Service will need to provide proof of full vaccination against COVID-19 (or a valid medical certificate exempting them from the vaccine) in order to receive a job offer.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please ensure that preferred language for assessment is identified on your resume.

Nice to have (Asset qualifications)

Preference may be given to candidates who demonstrate:

• High proficiency in the area of office technology and MS Suite (Word, Excel, etc.);
• Written and spoken competence in French.

You possess the following behavioural competencies:

• Concern for Order;
• Client Service Orientation;
• Flexibility;
• Effective Interactive Communication;
• Information Seeking.

Wage

• $1,604 - $1,948 biweekly - NBLASC Administrative Series II

What can NBLASC offer you?

• Comprehensive benefits package including various leave provisions and the New Brunswick Public Service Pension Plan
• Opportunities for career growth, professional development and training
• Access to Employee and Family Assistance Program (EFAP)
• Paid Vacation benefits

How to apply

We encourage you to apply by email at HR-NBLASC.RH-CSAJNB@GNB.CA by October 29, 2021 stating "Intake Officer, Fredericton" in your email subject line. This competition may be used to fill future vacancies at the same level.

New Brunswick Legal Aid Services Commission
Human Resource Services
500 Beaverbrook Court Suite 501
Fredericton, NB, E3B 5X4

We thank all those who apply however only those selected for further consideration will be contacted.

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