Front Office Night Supervisor

Conteúdo do emprego

Front Office Supervisor (Overnights)

A great opportunity waits at Lake Louise. We are searching for a dynamic individual who is passionate about delivering on the promise of excellence in guest service.

What Is In It For You

Subsidized staff accommodation provided on-site for full time status

Access to our Lifestyle Program activities

One duty meal in our newly renovated staff cafeteria

Competitive extended benefits package including medical, vision and dental for full time permanent status

Employee Travel Program

Comprehensive Wellness Platform (LifeWorks)

Discounts on food & beverage/fitness center/spa/golf

Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

What You Will Be Doing

Reporting to the Night Manager, responsibilities and essential job functions include but are not limited to the following:

• Supervise and monitor the daily activities of colleagues and guests while working closely with the Front Desk and Royal Service team
• Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP’s
• Lead, teach, coach, and inspire the Front Desk and Night Audit team to turn moments into memories for our guests
• Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery
• Develop and maintain standards for the department, while adhering to Fairmont’s core standards
• Ensure a safe environment for our guests and colleagues by adhering to the hotel’s Health and Safety policies
• Carry out all night audit functions
• Vital part of the hotel’s Emergency Procedures and be one point of contact for Stewarding, Engineering, Housekeeping, F&B during the night shift.
• Be fully versed with statutory, fire, legal, health & safety procedures and take control in the event of an emergency
• Develop/update job descriptions, JTC’s, training manuals, systems and procedures for all positions are clearly documented and easily accessible
• Lead by example and sustain an environment of Respect, Integrity, Teamwork, Accountability, Excellence and positive employee relations
• Understand and promote the Hotel’s vision, while supporting with departmental goals and vision
• Carry out performance management consistently with the standards set out by the Department Head and Talent & Culture
• Communicate and liaise effectively with other leaders in the department and hotel
• Strong attention to detail, highly organized and able to meet time sensitive tasks
• Any other duties as assigned
  

Your Experience And Skills Include

• Available to work mainly overnight shifts, with a rotation of some evenings.
• Minimum 2 years of previous Front Desk supervisory experience (in a large scale hotel preferred)
• Ability to remain calm under pressure and stressful situations
• Excellent knowledge of Micros-Opera Property Manager, word and excel
• Previous working experience in Royal Service and/or dealing with guest recovery
• Graduate of Hotel Management or Hospitality program an asset
• Highly organized, innovative and results-orientated with the ability to be flexible and work well under pressure in a fast paced, changing environment
• Excellent written and verbal skills with a high attention to detail required
  

Solutions-orientated, strong interpersonal skills and problem solving techniques

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Your Team And Working Environment

Fast-paced, upscale, luxury hotel

Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer

Hospitality employees worldwide making this a great place to develop lifelong connections

Visa Requirements:Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Why work for Accor Hotels?

We are much more than a world leader. We are more than 250,000 hoteliers with a purposeful and heartfelt mission: to make every guest Feel Welcome in our 4,500 addresses and on our digital platforms. We are committed to a culture and guided by our values that make our talent Feel Valued. We want them to express their passions every day and realize their full potential through exemplary professional development and growth opportunities, enjoying a life filled with unlimited experiences. To connect with us, please visit https://www.accorhotels.jobs/home.aspx

APPLY TODAY:We encourage you to visit our website to learn more about living and working in Lake Louise!www.lakelouisejobs.com

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