Front Desk Supervisor, Mount Royal Hotel

Conteúdo do emprego

Leading our amazing front desk team in providing our guests with top-notch service and a welcoming Banff adventure!

Compensation

The starting salary for this position is $20.00 per hour.

What perks can you expect?

• Work in a dynamic, culturally diverse team from around the globe
• Work experience in an iconic, unforgettable, and inspiring location
• Free access to Pursuit attractions for staff and family, send a friend at half the price!
• Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
• The chance to work in an inclusive culture and make life-long friends
• Access to subsidized mental health and wellness resources
• Opportunities for career growth or future work at other Pursuit locations
• Access to one of the world’s most beautiful and iconic National Parks
  
  

What will you do in this job?

• Review and verify the work of hotel front desk clerks
• Supervise the activities and coordinate the scheduling of the front desk team
• Arrange training and orientation of all new front desk team members
• Coordination of front desk activities with other departments
• Enter rooming lists in the computer system
• Coordinate handling of all tours and tour policies
• Ensure accurate room counts are kept
• Submit room forecasting and progress reports
• Open and close room availability when necessary
• Effectively handle guest inquiries and complaints
• Learn procedures and functions of hotel front desk clerks
  
  

What skills and experience do you need for this job?

• 2+ years experience in a major hotel, one year of supervisory experience an asset
• Able to speak, read, write and understand the primary language(s) used in the workplace
• Good communication skills, both verbal and written
• Most tasks are performed in a team environment with the employee acting as a team leader
• Able to work with minimal direct supervision
• Basic computational ability
• Basic computer skills
• Knowledge of hotel computer accounting programs, such as Maestro
  
  

What will your work environment be like?

• Beautiful. You’ll work in an iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
• Independent. You’ll spend your days in and around our amazing properties.
• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog.
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
  
  

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.

Closing

Equal Employment Opportunity Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canadato apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at BJCtalent@pursuitcollection.com

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.