Financial Aid Officer FAO

Conteúdo do emprego

Summary:

We are seeking a dedicated individual to join our administration team as a Financial Aid Officer. The ideal candidate will be passionate about helping mature students achieve their goals, detail-oriented, and have strong customer service skills.

Responsibilities

· Analyzing and evaluating financial viability of students and families, and providing advice and counsel regarding available financial aid opportunities, eligibility requirements, and the application process

· Reviewing and assessing eligibility of applications for financial aid; exercising professional judgment to determine whether adjustments should be made

· Review for accuracy and provide signature approval/disapproval of loan applications, promissory notes, and other financial documents

· Conducting orientations, and entrance and exit interviews, in accordance with corporate, provincial Ministry, federal, and other agency guidelines

· Responding to inquiries and researches and resolves problems related to transactions handled by the unit; serves as liaison with other constituencies in the resolution of day-to-day administrative and operational issues

· Providing information, in person, on the telephone, and through digital platforms, to students, prospective students, and families regarding student financial aid, admissions, College account balance, and registration status

· Serves as liaison with provincial, federal, and other agencies; keeps abreast of student assistance opportunities and program regulations

· Oversee the collection, management, and reporting of data in accordance with the objectives of the position; participates in the development and implementation of data management systems and procedures, as appropriate

· Implement, coordinate, and oversee one or more specific administrative programs and/or service areas, as assigned

· Trains and serves as an operational resource to other staff and/or students, as appropriate; may supervise student employees or lower-level staff

· Conduct workshops and/or presentations to students, parents, and/or other interested parties on financial aid policy and procedural issues

· Participate in committee readings for scholarship selection and academic progress appeals

· Provide academic advisement and crisis intervention referrals; arrange for tutorial support, as necessary

· Updating student profiles as necessary to ensure that all information is accurate and up to date

· The EMPLOYEE’s role involves decision-making relative to operations and student needs, as well as to interdepartmental requirements; as such, it is imperative that the EMPLOYEE be adept at exercising good judgment

· Remain up to date on all new courses, policies and processes in order to deliver the highest level of customer service to clients and students to ensure our clients’ and students’ satisfaction

· Enforcing all Academy of Learning Career College policies fairly, consistently, and immediately

· Presenting a professional appearance and friendly demeanor at all times

Qualifications for the position:

• Post-secondary education in business or finance from an accredited educational institution or an equivalent combination of education and experience
• Previous experience within the Private Career College industry an asset
• Strong orientation towards high-volume, fast-paced, time sensitive business operations
• Successful in maintaining exemplary customer service levels
• Detail oriented with the ability to prioritize workloads to meet deadlines
• Must be able to work independently within a team environment
• Knowledge of Microsoft Office Excel and Word

Job Types: Full-time, Permanent

Benefits:

• Extended health care

Schedule:

• Monday to Friday

COVID-19 considerations:
Virtual Interview

Experience:

• FAO: 1 year (preferred)