Dispatcher

Join the Seaboard Family Today!

As a family owned business the members of the Seaboard Transport Group work together as a unit filled with transportation enthusiasts on the road, on the ground and in the office. Join us today as we are currently hiring a Dispatcherbased in Moncton, NB.

Why Choose Seaboard?

• Competitive wages
• Comprehensive benefit packages
• Year-round, stable work
• Paid Training
• Innovative organization, evolving and growing with the market
• Goodlife Membership Discount
• Scholarship Program
• Access to Bell Mobility Program
• Service Awards

Core Job Functions:

• Maintain driver schedules and communicate any variances to management.
• Receive, verify, and log customer orders and dips in TMW system.
• Schedule loads based on safety, customer service, and load efficiency from the customer information logged in the TMW system.
• Communicate dispatch to drivers (including shift plans, plot plan information, TMW numbers and truck and trailer information)
• Answer incoming calls, handle general inquiries, and forward calls to the appropriate destination.
• Confirm that loads have been delivered ensuring the TMW System updated – all delays or changes are to be escalated to operations management.
• Report/record all safety and service incidents to Management.
• While on shift carry the designated phone and provide coverage for afterhours phone calls.
• Ensure communication of accurate information to drivers, such as: load information, reference numbers, weights, etc.
• Ensure that the assigned loads are confirmed with each of your drivers prior to end of day.
• Monitor driver vacation time, personal time and reset times; escalate concerns where applicable.
• Confirm accuracy of driver pay by ensuring routing and accessorial pay information is entered timely into the appropriate fields in TMW.
• Assist Operations team member(s) as required.
• Act as a point of contact for any and all items / issues that may arise for a driver within your assigned fleet.
• Work as a team and assist co-workers on other dispatch boards to ensure success for the entire division.

Job Requirements:

• Post-secondary education in a related field or equivalent work experience
• Previous experience and knowledge of ELD system an asset
• 2+ years’ experience in the transportation industry would be considered an asset.
• Previous experience in a dispatch position is preferred.
• Experience with TMW is an asset.
• Strong communication, organizational, and analytical skills.
• Proficient with Microsoft Office suite
• Ability to multi-task with a high level of attention to detail and accuracy
• Proven ability to deal productively and professionally with internal and external customers.
• Ability to multi-task and prioritize in a fast-paced environment.
• Ability to work in a team environment.

We are committed to employment equity and welcomes applications from women, visible minorities, aboriginal people and persons with disabilities.

To apply please submit your resume via this ad.