Director, Corporate Claims (Auto)

Conteúdo do emprego

Do you value integrity and innovation? How about passion and caring? Great! Us too, and that’s why you’ll fit right in. Our intentional culture promotes trust and participation, encouraging you to bring your heart and mind to work every day.

Out-of-Scope

Location: – Regina, Saskatoon, and the regions (Calgary, Edmonton, Winnipeg, Toronto West & East)

General Accountability

The successful candidate will be responsible for the implementation of corporate claims strategies that are anchored in customer experience and aligned with the strategic direction of the auto portfolio. You will develop and implement governance, policy, processes, standards, reporting and monitoring of claims functions. Including developing and implementing best practices and continuous improvement to support corporate priorities of operational excellence and sustainable growth while maintaining a national focus.

Key Accountabilities

Note: This section is not intended to be an exhaustive list of duties and responsibilities – other duties and responsibilities may be assigned.

Corporate Claims Strategies & Implementation

• Develops and implements Corporate Claims strategies, best practices, performance standards and procedures, including development of change management plans.
• Collaborates with Claims Operations to understand training requirements and provides input into training strategies.
• Collaborates with claims operations leadership teams and other internal and external partners in the development and implementation of effective and consistent claims handling models of all lines in all regions.
• Supports the development and implementation of corporate transformation initiatives.
• Leads research and analysis related to corporate claims handling initiatives or efficiencies and provides strategy recommendations from findings.
• Partners and collaborates with Claims Operations to solicit and share feedback, develops strategies and tactics to address concerns, ensuring impact of changes include consideration beyond immediate area to improve claims handling processes.
• Identifies opportunities and risks associated with changes in technology, considering the potential impact on claims operations; communicates, facilitates, and supports the necessary changes for continuous improvement.
• Collaborates with Corp Claims Management to ensures an effective audit program is in place to monitor the quality and efficiency of claims handling processes and compliance to internal claims standards.
• Manages and prioritize the intake process for, operational and cross functional initiatives; from intake to implementation; ensuring all relevant business partners are included in the process.
• Ensures enhancements and changes have incorporated a change assessment to determine best course of action for implementation.
  
  

Corporate Claims Relationships

• Collaborates with regional claims leadership to ensure processes and standards are followed related to claims handling and settlement negotiations involving claim financials, complex recovery matters, denials, coverage, evaluation, and legal referrals.
• Conducts branch visits to develop an effective working relationship between operations staff and Corporate Claims.
• Participates on steering committees in relation to the development and/or enhancement of insurance products to ensure strategic alignment with claims practices.
• Collaborates with Corp Claims teams and other areas of the organization (Legal, Product Management, Corp Analytics, BRM’s) to ensure alignment with claims strategies and impacts to claims handling standards and procedures are considered.
  
  

National Corporate Claims Standardization & Quality Assurance

• Leads the development and implementation of a national claims standards program to establish consistent and standard approaches to claims management across all regions.
• Leads in the establishment and monitoring of national claims process workflows to standardize and optimize workflow of operations and partners, automation and workload optimization & planning, claims process maps for all transaction types, and customer experience.
• Executes and monitors the quality assurance program to ensure claims policies and guidelines are effectively executed, training needs are identified and acted upon and customer expectations are reflected.
• Monitors changes in the insurance industry as it relates to regulations, claims handling and best practices.
  
  

People Leadership

• Builds a high performing workforce by actively leading human resource activities.
• Ensures development of divisional succession plans.
• Builds a culture of leadership and accountability to effectively deliver on strategic and corporate strategies, ensuring integration with and management of employee performance development and career development plans.
• Drives performance through team members and is committed to leadership development across the company, supporting employees and workforce readiness through mentoring, training and developmental opportunities.
  
  

Corporate Management

• Ensures programs and policies are in alignment with corporate, strategic and divisional strategies.
• Manages risk in area of authority.
• Prepares, reviews, manages and/or approves departmental/divisional budgets.
• Prepares decision requests, decision and/or information items and/or SGI board items.
• Ensures that the Health, Safety and Emergency Management Policy is applied in area of responsibility, including development, implementation and managing of program components specific to departmental health and safety requirements.
• Makes decisions for departmental operations that are efficient, effective and in alignment with strategic direction and priorities.
• Ensures department and program policies, procedures and guidelines are in compliance with applicable federal and provincial legislation and regulations; implements and evaluates changes to legislation and regulations in area of authority.
• Establishes and maintains an effective system of internal controls to support reliable financial reporting and compliance in accordance with applicable laws and regulations within the span of control and communicates the importance of internal controls to staff.
  
  

Education and Experience

• A four-year degree from an accredited post-secondary education institution in a relevant field of study such as Business, Mathematics & Applied Science or Social Sciences.
• Ten years experience comprised of six years of leadership and four years’ experience in a technical insurance role.
  
  

Knowledge, Skills And Abilities

• Ability to collaborate and build support to drive change.
• Knowledge of the principles and practices of insurance.
• Knowledge of the insurance industry, products, and competitors.
• Knowledge of claims policies and procedures related to the adjustment and settlement of claims.
• Knowledge of organizational units and how they interact to support the corporation’s operations.
• Ability to understand and leverage data from multiple sources to drive decision-making.
• Ability to analyze and research complex issues or opportunities until resolved.
• Knowledge of project management methodologies and techniques required to plan, manage, and execute projects.
• Ability to write high-quality reports that are clear, concise, and targeted to the audience.
• Ability to prepare and deliver effective presentations.
  
  

Behavioural Competencies

Leader Level 4 – Applies (Department/Division)

• Accountability - Enables Performance Across Teams/Business Units
• Business Acumen - Formulates Departmental/Divisional Plans in Relation to Internal and External Environment
• Change Agility - Defines Areas for Change and Follows Through
• Leadership - Leads the Department/Division
  
  

Pay Range:$112,872.00 - $150,504.00

Posting Close Date:

August 23, 2022

As you prepare to submit your application, and cover letter if applicable, please highlight the achievements that demonstrate why you’re a great candidate for this role.