Customer Support Specialist

Conteúdo do emprego

We’re building a movement - an education revolution. We’re building a world where anyone, anywhere can have access to the best education regardless of where they were born. At our core, we believe education is a right, not a privilege. To that end, we’re building a company and a suite of products to lead the charge in transforming access to education.

ApplyBoard is an online platform that empowers students around the world to access the best education by connecting international students, recruitment partners, and academic institutions. We simplify the study abroad search, application, and acceptance process. Not only do we help students with their study abroad journey, but we also help academic institutions to find the best students globally. Our goal is to help enable better, more diverse, schools that are enriched with cultures from all over the world.

The Opportunity:

Reporting to the Customer Support Team Lead, the Customer Support Specialist responds to general inquiries from Students and Recruitment partners about application process and status. Inquiries may come through channels such as live chat, whatsapp, phones and email. They will use ApplyBoard software and documentation to answer all questions in a timely manner.

Secondary tasks include sorting and delegating emails and work assignments to the proper department for handling, and writing knowledge base articles to help resolve future general inquiries more efficiently.

A+ Customer service, communication and writing skills are primary strengths required for the Customer Support Specialist position. Candidates must possess strong critical thinking skills to interpret client questions and respond appropriately. Knowledge of the student application journey will be developed through training and work experience..

What you’ll be doing every day:

• Responding to general inquiries received through various channels (ie. chat, email, phones, etc)
• Sort and delegate all emails to corresponding departments & colleagues to ensure effective application processing
• Writing knowledge base articles for a client audience
• Communicate with students, recruitment partners and staff to help fulfill student applications
• Collaborating with internal partners to complete the student application
• Share customer feedback and insight to help improve work processes and customer experience
  
  

What you bring to the table:

• Associate or Bachelor degree preferred
• 1-3 years customer service experience
• Experience providing customer support using chat or phone is a recommended asset
• Strong writing and editing skills
• Independent worker with strong problem solving skills
• Experience with Google Suite software
• Someone who thrives in a collaborative, teamwork environment
• Can prioritize tasks with an attention to detail and accuracy
• Ability to work in a flexible, fast-paced environment to meet multiple deadlines and adapt to new policies and procedures
• Excellent interpersonal skills and verbal and written communication skills
• Shifts vary between 7:00am - 7:30 pm
  
  

What We Offer:

The opportunity to have an impact on a product that is positively affecting change to thousands of students lives every day

Working alongside a brilliant and globally diverse team based in Waterloo and Toronto

Great compensation and benefits package to keep you healthy and happy!

Thank you for your interest in ApplyBoard, however, only those applicants that have been selected for an interview will be contacted.

At ApplyBoard, we understand the value of having a diverse team. That’s why we believe in providing equal opportunity regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction. Please let us know if you require accommodation during the recruitment process.

Life at ApplyBoard:

By joining our team, you have the opportunity to:

Join the fastest-growing technology company in Canada, with many opportunities for growth and advancement

Work alongside a globally diverse team of over 1,600 team members based in 18 countries, who represent over 30 nationalities and speak more than 40 languages

Make a difference in the lives of thousands of students as they explore educational opportunities

Want to learn more about Life at ApplyBoard, and be sure to follow us on our Life at ApplyBoard Instagram.

About ApplyBoard:

ApplyBoard empowers students around the world to access the best education by simplifying the study abroad search, application, and acceptance process to more than 1,500 institutions across Canada, Australia, the United States, and the United Kingdom. ApplyBoard, headquartered in Kitchener, Ontario, Canada, hashelped more than 200,000 students from more than 125 countriesalong their educational journeys since 2015.

ApplyBoard was named the fastest-growing technology company in Canada by Deloitte,ranking #1 on the Technology Fast 50™ list in 2019 and #2 in 2020. ApplyBoard was also been named to LinkedIn’s list of Top Startups in 2020 and TechTO’s list of top Canadian Rocketship companies to accelerate your career in the Tech Industry.

In 2021, ApplyBoard announced a C$375M Series D funding on a C$4B valuation. This funding will allow us to further invest in our technology, grow our team around the world, and serve more students on our mission to educate the world. Thank you for your interest in ApplyBoard. Please note that only qualified applicants that have been selected for an interview will be contacted.