Customer Service Shift Manager

We are looking for an enthusiastic and dynamic Customer Service Shift Manager to join our team. The ideal candidate must be fashionable, have great leadership skills and be a team player! Our Shift Managers take pride in making our customers clothes fit, feel & look and great.

Our company:

Stitch It is Canada’s largest clothing Alteration Company with 85 locations across Canada. We work with large retailers in the fashion industry and are situated in most major malls. Stitch it was instantly recognized as the leader in helping customers fit, feel & look great in their clothes!

As a Shift Manager, you will…

• Meet and exceed daily, weekly, and monthly store sales plan while upholding outstanding customer service.
• Recruit, hire, train, schedule, develop and motivate Associates,
• Handle all other documentation, administrative needs related to store operations,
• Be responsible for generating sales by engaging and providing exceptional personal customer service.

Qualifications

• 2-4 years of experience with garment alterations
• basic knowledge in sewing and fitting
• Experience with industrial sewing machine
• Must be bilingual (French and English)
• Established time management prioritization and organizational skills
• Great Customer Service Skills
• Excellent communication skills and proven ability to effectively communicate with all levels of an organization
• Proven performance management skills
• Demonstrated high level of integrity
• Ability to communicate effectively with customers and store personnel.

If you’re a friendly, customer service-oriented team player, join our team and make it fit! We thank you for your application, only qualified candidates will be called for an interview.

Stitch It is an Equal Opportunity Employer!