Customer Service Representative

Conteúdo do emprego

From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.

At Intact, we’ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts – the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can: shape the future of insurance, win as a team, and grow with us.

About The Role

We’re looking for a Customer Service Representative to join our growing team within the Property Unit to learn a new and exciting line of business!

As a Customer Service Representative, your work will have a big impact on providing legendary customer service to both our external and internal customers in a call centre environment. People will count on you to open up their claims, provide next steps and quickly resolve their inquiries in a professional manner. We are looking for a highly motivated and organized individual with a ‘can do’ attitude to join our team!

What You’ll Do Here

• Be the first point of contact for our property insurance customers
• Listen and guide customers through the claims process
• Collaborate with, and learn from, our experienced team of property Claims Adjusters
• Become an expert on our policies, products, services, and initiatives and share your knowledge with your colleagues – they will do the same
• Inspire and be inspired to meet or surpass daily call centre metrics
• Take pride in providing quality customer service, maintaining low hold times, and keeping your file notes clear and concise
  

Qualifications

What you bring to the table:

Education & Experience

• Completion of High School diploma is required
• University degree or College diploma is preferred
• Willing to pursue your Chartered Insurance Professional (CIP) designation
• Insurance experience and Bilingualism (French and English) are considered assets
  

Talents & Knowledge

• Previous experience meeting KPI metrics/goals (efficiency to meet service levels, quality assurance, promotion of products or services, etc.)
• Demonstrated ability to work efficiently in a high volume, fast-paced environment
• Superior organizational skills, results-oriented
• Strong resourcefulness, ability to work autonomously, and committed to self-development
• Demonstrated ability to handle multiple priorities and deadlines
• Excellent listening and communication skills with the ability to foster strong working relationships
  

This team works on a flexible schedule: 35 hours a week during our business hours of operation: Monday to Friday 8:00 am to 6:00 pm, Saturday 8:00 am to 5:00 pm, and Statutory holidays.

Here are a few reasons why others have joined our team:

• An award-winning, inspiring workplace that supports its people and recognizes great work
• Stimulating, challenging projects and development opportunities to help you grow your skills and career
• Flexibility in how and where you work
• A comprehensive financial rewards program that recognizes your success
• An extensive, flexible benefits package
• An industry leading Employee Share Purchase Plan where we match 50% of net shares purchased
• A casual ‘dress for your day’ culture that encourages you to be yourself
• A $350 annual wellness account that promotes an active lifestyle
  

Closing Statement

We are an Equal Opportunity Employer

At Intact, our value of Respect is founded on seeing diversity as a strength, being inclusive and fostering collaboration. We value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please advise the Talent Acquisition partner who reaches out about the job opportunity and they will work with you to meet your needs.

Background Checks

As an employer and publicly traded financial services company, the best interests of our customers, employees and shareholders are important to us. We want Intact to be a great place to work! This means that internal and external candidates will be asked to consent to background checks so we can learn more about you. Please note that for positions with access to financial data or funds, your credit must be in good standing.

Internal Candidates

For internal candidates, you can apply for a posted position if you have been in your current position for at least 12 months and are performing at a satisfactory level. Please note we may have identified other internal candidates through our Employee Development Program, and that the selection process may also be opened to external applicants.

Eligibility to Work in Canada

It’s important that you are legally eligible to work in Canada at the time an offer of employment is made. You may be requested to provide proof of eligibility at that time.

This posting closes on September 3rd, 2021 at 11:59 p.m. EST.

Referral Bonus

This role is eligible for employee referral bonus. #myReferrals1000