Contact Centre Representative

You’re invited to make a difference… as a Part Time Member Services Support Representative.

At Kindred Credit Union, you will be part of cooperative banking that connects values and faith with finances, inspiring peaceful, just, and prosperous communities.

Reporting to the Manager, Member Contact Center, in this role you are the first point of contact for inbound calls from Kindred members. The service you provide is key to helping them experience banking with purpose. The Member Contact Centre provides banking services for new and current members, across all digital channels, working in close partnership with Kindred’s branch network.

Key Responsibilities

• You are empowered to fulfill everyday banking requests and equipped to assist members in navigating online and mobile platforms to complete self-serve transactions.
• Engaging members in robust conversations, you will help them understand our products and services, recommend solutions that would serve them best, and connect them with branch partners for more involved solutions and advice.
• In collaboration with the rest of your team, you will serve as a resource to our internal members, responding to inquiries by sharing technical expertise, product knowledge, and providing solutions escalated from the branch to address member situations or concerns.

What to bring

As the ideal candidate, you go above and beyond to exceed the expectations of your members. You are able to establish rapport, can listen and ask probing questions to uncover needs, and are thorough in implementing chosen solutions fostering meaningful relationships even when unable to be face to face. You have excellent telephone etiquette showing empathy, curiosity and professionalism while exercising good judgement and decision making. Great at time management and multi-tasking, you work hard to keep members up to date on progress and follow-up as needed.

Plus, you bring your qualifications and experience:

• 2-4 years of experience in customer service, ideally in retail banking or a contact center
• Strong verbal and written communication skills to engage members by phone and email
• Familiarity with financial products and services an asset

Why Kindred

You will be part of a collaborative workplace where you’ll be asked to participate in the business and share your voice. You’ll be expected to continually grow your skills and abilities and to share your expertise and experience with colleagues.

We believe that your life is bigger than any job, so we’ll work together to achieve work-life quality and to care for your overall wellness. And of course, your rewards package includes competitive total compensation plus an array of financial products and services at preferred rates for staff. When you choose Kindred to further your career, you’re joining an engaged workforce at a certified B Corp™ that is committed to using business as a force for good™ and acting as an advocate for a Living Wage.

Our comprehensive total rewards package includes:

• Competitive total compensation
• The minimum starting rate at Kindred is $21 per hour
• Staff wellness benefits
• Career growth opportunities, continuous training & development support
• Staff benefits on financial products & services (including Group RSSP matching)

RSVP

Ready to choose Kindred? Visit us at www.kindredcu.com/careers to learn more about why people enjoy working with us and what we offer. Please apply with your resume. We look forward to connecting with you!