Communications Coordinator

Job Title:Communications Coordinator

Company:Driven Brands

Location:Hamilton, ON

Employer Description:

Driven Brands™, headquartered in Charlotte, NC, is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash. Driven Brands is the parent company of some of North America’s leading automotive service businesses including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, and CARSTAR®. Driven Brands has more than 4,300 locations across 15 countries, and services over 50 million vehicles annually. Driven Brands’ network generates more than $1 billion in revenue from more than $3 billion in system-wide sales.

Driven Brands is the quintessential growth company, more than tripling its revenues, brands, employees, and profits over the past six years. The primary focuses of the company are growing its franchisee’s profitability, all brands’ unit count and creating opportunities for its employees, franchisees, and investors. Our culture of meritocracy inspires high performance and innovation among our employees. We enable our employees and franchisees to go further, faster— generating growth for our franchisees’ businesses and our employees’ careers. For more information, visit drivenbrands.com.

Job Description:

The Paint, Collision and Glass Communications Coordinator will support Paint, Collision and Glass communications for franchisees and corporate communications. The individual will report to the Director of Communications and work in close partnership with leadership team within the Paint, Collision and Glass Vertical.

Primary Responsibilities

• Manage brand newsletters
  • Collect content, edit and distribute brand newsletters for paint, collision and glass brands
• Develop and manage internal brand communications
  • Corporate announcements
  • Franchisee communications
  • Employee onboarding
• Ensure consistency and integrity in all brands’ communications efforts
• Drive franchisee engagement with internal communications
• Organize and communicate with cross-functional (and cross-business unit) teams
  • Build and maintain relationships with key stakeholders and manage expectations to ensure all teams are aligned on strategy and delivery
• Provide communications support for special projects
  • Content for lead generation initiatives
  • Event communications
  • Stakeholder communications
  • Blog content
  • Franchisee features
• Measure and report on communications performance
• Perform other related duties as assigned

Attributes

• Team Leader – drives disparate groups to success, either as leader or as team member; drives the success of the teams that they’re on
• Process Manager – knows how to get things done and how to build structures that ensure success: builds processes, works back from the due date, engages all stakeholders proactively in the process, knows how to parallel path work, an effective delegator and on-time/on-budget deliverer
• Data-Driven – high quality decision making and insights generation through relentless study and analysis of the data
• Business Mindset – P&L-driven and thinks like an Owner, primarily interested in how activities directly impact the profitability of the enterprise
• Thought Leader – will roll up their sleeves to get into the details and works alongside the various stakeholders (Franchisees, Operations Leaders) throughout the process to commercialize/bring winning ideas to market
• Change Management – ability to drive change and help influence positive culture through growth

Experience Base

• Strong copywriting, editing, and proofreading skills
• Demonstrated expertise and experience working with (or within) agencies
• Extensive written communications experience: able to create copy and content while writing, editing, publishing communications written for the audience in a very specific, intentional voice
• Familiar and adept with communications & publishing structures that ensure engagement of audiences
• Experienced in managing budgets, agencies, and outputs across written, live presentation, video and digital channels
• Strongly preferred:
• Worked in retail service environments
• Public company experience
• Background in Franchise or Multi-Unit (or Dealer, Distributor, Sales Agent, etc.) environments