Call Centre Advisor - 100% remote

Conteúdo do emprego

Job Description

Seeing beyond numbersº

At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 2,800 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.

This role sits within Laurentian Bank, a subsidiary of Laurentian Bank Financial Group.

When you wake up in the morning, you’ll be excited to start the day because you and team are empowered to make a difference for a client

This position is ideal for anyone looking to start their career in the banking industry.

Responsibilities

You will support our customers in their daily transactional needs. You will also work in collaboration with the Consultants, Personal Services working in branch. You would support your colleagues in their advisory and business development roles in order to provide clients with the opportunity to improve their overall financial health. As such, your mandate will be to serve customers calling their customer contact center and meet their needs.

Working hours: 37.5 hours / week teleworking. You should be available Monday to Friday (07.00 @ 21.00)

Starting date: July 11

Qualifications

º Six months to one year of customer service and sales experience

º Experience in a call center, an asset

ºAny other combination of training and experience deemed relevant

ºTalented in communication and interpersonal skills

ºFluency in French and English (oral and written)

ºKnowledge of another language an asset

ºGood knowledge of MS Office (Word, Excel, Outlook)

ºAbility to work simultaneously with multiple software and IT tools while communicating effectively with the client

º Team spirit, sense of organization, courtesy, empathy and excellent customer service

What The Laurentian Bank Offers

ºPaid training of 12 weeks from Monday to Friday 8.30 am to 5 pm.

ºHourly rate of $ 19.37 with eligibility for a bonus

º Possibility to work from home. Currently 100% teleworking

ºOffice easily accessible by public transport

ºSocial benefits (health, dental and life insurance, retirement plan, vacations and floating holidays, free teleconsultation appointments)

ºOpportunity to join a program of share purchases

º Preferential rates on our banking services (reduction on the rate of your mortgage loan, reduction on the rate in effect for your Laurentian Bank Visa card, your banking transactions at reduced prices ... and more)

Are you interested in the challenge? Please submit your application today!

Additional Information

Equity, Diversity & Inclusion

We are proud to be an equal opportunity employer and are committed to fostering an inclusive and accessible work environment that reflects the diversity of our customers and our communities. We welcome and encourage applications from individuals from all groups, including Indigenous people, women, visible minorities, and persons with disabilities, regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other legally-protected ground.

Accessibility

Accommodations for persons with disabilities are available upon request for job applicants taking part in all aspects of the recruitment process.

PIPEDA

We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.