Business Operations Intern, Ebooks

Conteúdo do emprego

Here at Rakuten Kobo Inc. we offer a casual working start-up environment and a group of friendly and talented individuals. Our employees rank us highly in terms of commitment to work/life balance. We realize that for our people to be innovative, creative and passionate they need to have healthy minds and bodies. We believe in rewarding all our employees with competitive salaries, performance based annual bonuses, stock options and training opportunities.

If you’re looking for a company that inspires passion, personal, and professional growth – join Kobo and come help us make reading lives better.

The Role:
Rakuten Kobo Inc. is looking for Business Operations Intern, Ebooks to join our Business Operations team! The team is comprised of many highly talented enthusiastic individuals who ensure the services and offerings from Kobo are available to both internal and external customers.

The role provides a vital, valuable, and necessary service to the business operations team. Interns are valued as contributors who have and develop further skills as competent problem solvers in a complex operations environment. Interns are compensated for their work while providing them with a short-term (6 month) work opportunity to learn about digital content e-commerce business operations in the ebook and audiobook industry.

Reporting to the Business Operations Analyst, Ebooks, the Business Operations Intern, Ebooks acts as the first level triage for most inbound ebook-related issues, including investigation of metadata and content processing failures, and incoming requests from customers and partners. The Business Operations Intern, Ebooks is also responsible for supporting the creation and maintenance of relevant documents and help articles as related to their functional area.

Key Accountabilities:Front-line Support:
Triage incoming tickets for ebooks area
Investigate, troubleshoot, solve or escalate ebooks and first step tickets as required, from functional area or as assigned/delegated

Data Collection:
Review and analyze recurring issues and communicate recommendations based on findings as directed by Business Operations Analyst, Ebooks
Share information as requested to client teams, development and delivery teams, content management, and external vendors on the investigation and resolution of bugs

Documentation:
Maintain ebook-related process documentation as requested by Business Operations Analyst, Ebooks

Project Support
Support Business Operations Analyst, Ebooks and larger team with projects on an ad-hoc basis and as available/directed
Assisting with research into digital publishing standards and topics

Content Policy Review:
Reviewing content for compliance with Kobo’s content policy (optional task)

The Skillset:Required:
College/university diploma or equivalent course study, ideally with a focus on publishing or book selling programs, a college/university diploma or work/project experience in the realm of digital media/content, or other books related experience (for example: experience working at a bookstore, running a book blog/Bookstagram/BookTube)
A strong interest in digital media, books, and technology - if it’s your heart’s desire to be an editor, you aren’t going to have much fun. But if it’s a potent mix of technology and books, you’re in the right place
General understanding of the book industry (ISBNs, ONIX files, .epub formats are all familiar terms)
Solid hands-on experience with Microsoft Excel (ideally you can run a VLOOKUP, concatenate data and create a pivot table)
Detail and task-oriented, with strong research and organizational skills
Flexibility and ability to juggle many projects and priorities simultaneously
Strong communication skills: you have the ability to compose a professional email and handle ongoing communication with external parties regarding technical issues, you aren’t afraid to ask questions or follow up on action items or requests for information
Experience with the Kobo ecosystem: you’ve read a book from Kobo, know how our apps and devices work, and are familiar with our reading experience

Nice to Haves:
Specific knowledge of ebooks, audiobooks, and/or .epubs
Experience working with XML languages
Fluency in another language

The Perks:
Flexible hours and a remote working environment
Free Kobo device + free weekly e-book or audiobook
Unlimited access to Udemy
Frequent Lunch and Learns Author series
Weekly Kobo Tech University sessions
Weekly happy hours (Thirsty Thursday’s, as we like to call it)

Please submit a cover letter along with your resume when applying.

About Rakuten Kobo Inc.
Owned by Tokyo-based Rakuten and headquartered in Toronto, Rakuten Kobo Inc. is one of the most advanced global ecommerce companies, with the world’s most innovative eReading services offering more than 6 million eBooks and audiobooks to 30 million + customers in 190 countries. Kobo delivers the best digital reading experience through creative innovation, award-winning eReaders, and top-ranking mobile apps.
Kobo is a part of the Rakuten group of companies.

Rakuten Kobo Inc. is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially.

Rakuten Kobo would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted.