Banff Gondola, Assistant Retail Manager

Conteúdo do emprego

Reporting to the Retail Outlets Manger, this role directly supervises employees, works with guests and upholds the highest level of customer engagement/satisfaction as Pursuits Ultimate Hosts.

• Work in a dynamic, culturally diverse team from around the globe
• Seasonal work experience in an iconic, unforgettable, and inspiring location
• Fast-paced and active position - get your step counter ready!
• The chance to work in an inclusive culture and make life-long friends
• Opportunities for career growth or future work at other Pursuit locations
• Access to one of the world’s most beautiful and iconic National Parks
• Support the Store Manager/DOR in providing ongoing retail, product and customer service training to new and existing staff
• Assist with seasonal employee on-boarding, hiring, orientation and training
• Assist in planning, organizing and conducting merchandise changeovers or product movement following pursuits operating plans
• Strong focus on store operations, focusing on team member and customer engagement
• Leading by example and upholding Pursuit’s 4 Core Values
• Assist in managing monthly budgets and forecasts by managing weekly schedules, weekly sales targets and adjusting as needed based on business levels and demands
• Directly supervise Retail Associates and Team Leads,
• Perform coaching and performance reviews when necessary, communicating action plans and performance results with Store Manager
• Spend a maximum of 25% of their work week performing office tasks, assisting Store Manager as needed
• Ensure floor is fully stocked with product
• Communicate directly with Retail Inventory Team and Store Manager on floor and on hand inventory and order suggestions
• Train and manage employees on all POS systems and operational tasks
• Manage store inventory, communicate any expired and/or damaged products to Retail Inventory plan as per Pursuit’s operating plans
• Assist with all stages of ordering, receiving and organizing product as needed
• Professionally and effectively handle any customer issues or concerns, train Team Leads on refunds/exchanges and common customer issues
• Other duties as assigned
• Supervisory / leadership experience
• Customer service and cash handling experience
• Strong communication and organizational skills
• Self-motivated with a high level of initiative
• Able to communicate fluently in English, secondary language skills are an asset
• Mature and able to excel in fast paced team environment
• Beautiful. You’ll work in iconic, unforgettable and inspiring National Park. You’ll see amazing scenery and wildlife. You’ll participate in team events - and fun!
• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog.
  

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together - these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.