Aquatic Hourly Full-time Supervisor

Our story began in the summer of 1994 when our founder taught 50 kids to swim in his parents’ backyard pool where Making Waves Swim School was born! It wasn’t a sophisticated business however, it gave us the freedom to focus on what mattered most – our student’s progress in the pool, connecting with families and giving back to our community.

Now, over twenty-eight years later, we have four swim school locations in Brampton, Milton, Mississauga, and Vaughan and teach over 7,000 students per week in learn-to-swim programs. Our award-winning water safety programs have produced thousands of confident swimmers, while staying true to the care, enthusiasm and passion put into that first summer.

Our Canadian roots also means the more diversity we have in our team, the more unique perspectives and fun ideas we share. It fuels our passion and connects us closer to our families and the communities we serve. We cheer for diversity in age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective. And, we’ll do whatever it takes to create an environment where everyone can do their best work and be their best selves.

ROLE

The Supervisor is responsible for the quality and delivery of the Making Waves program and adherence of the team to the Making Waves Core Values. The Supervisor must demonstrate strong leadership and listening skills, have a collaborative spirit and be highly proficient with oral and written communication. The Supervisors train, assist, mentor, and cheer for Aquatic and Administrative Staff. The Supervisor comes to the pool with an entrepreneurial spirit and embodies the Company Core Values.

RESPONSIBILITIES

The specific duties and responsibilities for this position include but are not limited to the following:

Human Resources and Employee Support

• Onboarding of new employees

• Running trainings

• Provide supervision and leadership to a shift of staff

• Maintaining positive culture and staff Cheer initiatives

• Ongoing staff development and training

• Leads by example, including offering support to Head Coaches and Coaches in-water and on-deck during lessons to ensure quality program delivery and Making Waves program standards are met

Quality Assurance

• Ensuring quality and adherence to Making Waves Guidelines in all programs

• Adhering to policies, procedures, and governing regulations

Public Relations

• Communicating with clients and prospective employees

• Liaising and maintaining relationships with external course conductors

• Maintains and ensures a safe, clean and organized facility space

• Sales Merchandise, Program and Office Inventory

• Implement company KPIs and key metrics as assigned

• Performing any position within the facility

• Manager on Duty as Required

• Operational Support as Required

• Additional Administrative Items as Required

QUALIFICATIONS:

• WHMIS

Aquatic qualifications:

• LSS National Lifeguard (Required)

• LSS Lifesaving Instructor (Required)

• Standard First Aid with CPR-C (Required)

• MWSS Coach Course Certification (can be obtained upon hiring)

• 1+ years Supervisor experience considered an asset

• Post-secondary degree preferred

REPORTS TO:

Manager

LOCATION:

Flexibility to work at multiple Making Waves location:

Brampton/Vaughan OR Milton/Mississauga, please specify your preferred location in your application

Schedule:

• Day shift availability

• Weekday availability

• Weekend availability