APPLICATION & TECH SUPP SPEC 2

Job Category: Information & Technology
Division & Section:Shelter, Support & Housing Admin, SSHA Program Support
Work Location:METRO HALL, 55 John St. Toronto, ON
Job Type & Duration:Full-time, 3 Permanent, 2 Temporary (12 month) Vacancies
Hourly Rate and Wage Grade:$43.58 - $47.75, TF0188, Wage Grade 13
Shift Information: Monday to Friday, 35 hours per week
Affiliation: L79 Full-time
Qualified List:Eligibility List will be established. For applicability and duration, see below.
Number of Positions Open: 5
Posting Period: 09-NOV-2022 to 22-NOV-2022

Reporting to IT operations, this employee will provide technical support related to applications, computers, printers, and mobile wireless devices.

Major Responsibilities:

• Provides expertise in assessment, analysis, evaluation of alternatives and resolution of issues and problems in assigned areas
• Recommends preventative solutions to mitigate recurrence of similar problems
• Advises desktop configuration management teams on hardware and software technologies and deployment alternatives
• Advises network management teams on hardware and software technologies, connectivity and backup and recovery alternatives
• Advises security management and control teams on security related technologies and access control alternatives
• Perform division wide user administration of equipment, i.e. planning, implementation, monitoring and control for existing and new features and equipment including physical set up, device administration, inventory controls, deployment
• Provide assistance and technical support in the system review process, including planning, assessment, design and documentation of telecommunication systems for existing systems, upgrades and enhancements;
• Ensure proactive action is taken in the operation, installation and support of the City’s telecommunications systems, solutions and services
• Installs and rolls out application, hardware and/or software and takes inventory of such assets including updating the Asset Management System
• Maintain profiles in Mobile Device Management tool;
• Liaises and coordinates with internal and external groups to resolve problems
• Liaise with I&T divisional staff regarding telecommunications equipment, solutions and services; Maintain records of telecommunications account/number and equipment inventories, prepare activity reports and usage review/analysis;
• Prepares documentation to facilitate transfer of knowledge
• Travels to off-site locations such as City Operated Shelters

Key Qualifications:

Your application must describe your qualifications as they relate to:

• Knowledge of current and emerging technology, their application within the business and the ability to apply this knowledge in the development and support of in-house developed applications.
• Ability to lift/move equipment/boxes up to 40lbs.
• Ability to vary work schedule based on operational requirements, i.e. work overtime based on Operational requirements.
• Willing to work for extended periods within both directly operated and community shelters for technical support.
• Customer service skills working with clients, service providers, the general public and/or staff to address service inquiries, requests and/or complaints.
• Fundamental working knowledge of a project methodology and various levels of system and/or application testing.
• Strong conceptual, analytical and problem solving skills
• Proven commitment to customer service, performance quality and continuous improvement
• Excellent written and verbal communication skills and ability to convey, clearly and effectively to a variety of audiences
• Ability to develop and communicate technical documentation, standards, procedures and preventative maintenance
• A valid Ontario Class "G" Driver’s License and access to a personal vehicle for work is an asset

Notes

• All City of Toronto employees are required to be fully vaccinated as a condition of hire in accordance with the City’s Mandatory Vaccination Policy. Candidates will be required to show proof of vaccination during the recruitment process.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment toemployment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.