AMBULANCE COMMUNICATIONS OFFICER (IRREGULARLY SCHEDULED / ON-CALL)

Consider this challenging opportunity as an Ambulance Communications Officer with the Ministry of Health, Hamilton Central Ambulance Communications Centre.

This position is available for dedicated individuals to work rotating shifts in a 24/7 environment.

The successful candidate will be offered a position as Ambulance Communications Officer with the dispatch centre. As a dispatch centre employee, the ministry will provide a comprehensive seven weeks Entry-to-Practice (ETP) training program in land ambulance dispatching, at an assigned dispatch training facility operated by the ministry. During the ETP training, the employee is paid as a Central Ambulance Communications Centre staff member and costs relating to the training, including travel and accommodation, if applicable, are paid for by the ministry.

Following the successful completion of the ETP training program, the employee must write and pass the Ministry of Health Ambulance Communications Officer certification examination. The employee will return to his/her dispatch centre for a local training and coaching program as part of the training requirements.

This competition may be used to fill upcoming opportunities within the next 14 months following the job ad closing date.

What can I expect to do in this role?

In this role, you will work rotating shifts in a 24/7 environment. You will:

• Process 9-1-1 emergency and non-emergency requests for ambulance service
• Direct ambulance movements
• Provide pre-arrival instructions
• Communicate with individuals under stress
• Operate complex computer-aided telecommunications equipment

How do I qualify?

Mandatory

• Proficiency in typing at 35 w.p.m. with 90% accuracy
• Successfully pass pre-employment standardized testing

Job offer is conditional on the successful completion of the following:

• Satisfactory criminal record check
• Entry-to-Practice (ETP) training and local on-the job training
• Standard First-Aid and Targeted Responder CPR Certificate within 30 days of employment
• Restricted Radio Operator Certificate within 30 days of employment
• Communications Officer Provincial Certification

Multi-Tasking, Organizational and Memory Recall Skills

• Ability to coordinate a variety of activities and resources
• Ability to maintain control of situation under pressure
• Ability to manage on-going stress effectively
• Memory recall skills

Decision Making, Problem Solving and Critical Thinking Skills

• Ability to use professional judgement and critically assess the problem to make sound decision
• Ability to set priority and delegate when required
• Ability to interpret and apply policies, procedures and information

Interpersonal, Communication and People Skills

• Demonstrate team work, tact and diplomacy
• Assertive communication skills to maintain control of call and calm others
• Ability to provide coaching and education to others
• Ability to apply communication techniques to manage issues, and know who/when/how/under what circumstance to communicate and escalate
• Listening skills (part of communicating in a non-visual environment)

Other Professional Skills

• Demonstrate customer service orientation and respect to others
• Evidence of a continuous learner, and ability to receive constructive criticism
• Take initiative and be inspiring to others
• Ability to adapt to changes and be an agent of change
• Ability to follow and give directions
• Proficiency in computer software and computer-based telecommunications applications
• Good understanding of spatial concepts, and ability to read maps, calculate time, distance and movement

Hours of Work

• The hours of work are 0-40 hours per week. You are expected to work rotating shifts in a 24/7 environment.

OPS Commitment to diversity, inclusion, accessibility, and anti-racism

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace. We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario’sHuman Rights Code. Refer to the application instructions below if you require a disability-related accommodation.

Additional Information:

Note:

• In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.
  
  Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Talent Acquisition Branch (TAB), HR Service Delivery Division (HRSDD) to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual’s employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
• Effective October 1, 2021, the OPS COVID-19 Safe Workplace Directive requires all Ontario Public Service employees to provide proof they are fully vaccinated, meaning they are fully vaccinated as defined by the Ministry of Health (refer to: COVID-19 Fully Vaccinated Status in Ontario), including 14 calendar days have passed since receiving their final dose of the COVID-19 vaccine.
  
  Employees who do not provide proof of full vaccination will be deemed ‘not vaccinated’ under the Directive and will be required to attend a vaccine education program and undergo regular rapid antigen testing. Employees who are not vaccinated under the policy with a valid medical exemption will not be required to attend a vaccine education program but must undergo regular rapid antigen testing.