President & Chief Executive Officer

Job content

Job title: President & CEO

Company: WestMan Communications Group

On behalf of our client, Westman Communications Group, we are seeking candidates for President and Chief Executive Officer.

The President and Chief Executive Officer will provide strategic leadership of the Westman Communications Group organization by working closely with the governing Board of Directors and senior management team to ensure western Manitobans receive high-quality services in internet, TV and streaming, home phone and local programming. The President & CEO will create value for WCG’s customers and stakeholders through innovative, appropriately priced products and services while ensuring the long-term sustainability of the organization. She/he will establish a high-performance organization with dedicated, skilled, engaged and customer-focused team members, efficient service delivery and administrative processes and risk practices that ensure required capitalization and optimized revenue. The President & CEO will represent WCG as a contributor to provincial and national industry issues, without losing the focus on the community it serves.

Candidates inspired by the opportunities and challenges of leading a well-established progressive organization in a fast-paced rapidly evolving industry and who have the leadership ability to create an environment conducive to service excellence, results achievement, responsiveness and accountability will want to explore this rare opportunity.

Leadership Accountabilities

Accountability 1: Strategic, Business and Operational Planning

• Define, develop and evaluate corporate goals, long-term objectives and strategies, to ensure profitability and long-term viability
• Lead the implementation and moulding of the vision, strategic directions, goals and objectives of the organization and ensure they are consistent with the overall goals of the Board
• Develop and implement processes and practices to consistently evaluate the needs of the consumers and customers and assess WCG’s ability to meet needs and address future conditions or issues
• Lead the development of annual operational plans for each functional area aligned with the strategic plan
• Develop a comprehensive performance measurement framework aligned to the strategic plan with Key Success Factors (KSF) and operational performance indicators and a system and process to analyze and report
• Develop a comprehensive risk management strategy based on the identification and evaluation of all risks and tactics to mitigate them

Accountability 2: Financial, Operational and Performance Leadership

• Develop short and long-term capital and operating budgets and monitor performance against them
• Ensure financial viability, stability and liquidity in the short, medium and long term to meet the Cooperative’s long-term business growth and diversification objectives and ensure Westman Communications Group’s success in a competitive environment.
• Maintain accurate records of members’ equity and report balances at least annually to members
• Maintain a cash dividend strategy which balances the value of rewarding our members for their patronage and the financial needs of the Cooperative
• Establish a service delivery and distribution model for delineated offerings that achieves financial and customer service goals
• Embed accountability, efficiency and continuous improvement in the processes and practices throughout the organization
• Monitor the performance of the organization to ensure adherence to Board direction, established budgets and performance standards in the consistent delivery of high-quality services to WCG customers

Accountability 3: Board of Directors

• Advise and assist the Board of Directors in the development of policies, strategic goals and objectives, programs, services and new initiatives in response to identified needs as well as provide current information about a changing environmental landscape
• Ensure formal written documentation including reports, background information and briefing materials are prepared and presented to the Board of Directors as required to support decisions and the development of policy and direction as well as to ensure the Board is appropriately informed of progress
• Implement the by-laws, policies and strategy set by the Board
• As the official link between the Board and the employees of the organization, ensure effective formal communication and the appropriate sharing of information between the Board and the organization’s employees
• Represents the interests of Westman Communications Group and the Co-op members

Accountability 4: Organizational and People Leadership

• Ensure the development, implementation and maintenance of human resource strategies to be an employer of choice in Western Manitoba
• Develop an effective leadership team to support the CEO to effectively and efficiently guide the Cooperative’s resources to achieve our long-term goals and objectives, and operate in a manner consistent with our values
• Ensure that the administration of Human Resources protects the interests of the organization, achieves high levels of employee morale and productivity, and provides maximum career opportunity and development for management and staff.
• Enact policies for the Cooperative to be a leader in diversity and inclusion.
• Develop and sustain a high-performance culture and environment where business development and sales are emphasized, multiple perspectives are sought out, appropriate risks are encouraged and all employees are committed to excellence in service delivery and growth of the corporation

Accountability 5: Public Relations, Customer Experience, Member Engagement and Stakeholder Relationship Management

• Establish multi-faceted communication strategies and channels to ensure internal and external stakeholders, including the general public, are aware of the services provided by Westman Communications Group, how to access these services and the organization’s progress toward goals
• Ensure the Cooperative engages with members and their communities to reinforce the value of being a member
• Develop and sustain effective working relationships with service delivery partners, industry associations, customers, government and regulators
• Advocate change in federal legislation which would benefit the Cooperative, including the Canadian Broadcasting Act and Canadian Telecom Act, as well as regulation, including the Canadian Radio-Television and Telecommunication Commission (CRTC), directly and/or through our industry associations.
• Represent Westman Communications Group at official and/or community functions and maintain an active industry and community involvement
• Participate in industry, cooperative and community Boards and committees, as appropriate, which further the advocacy aims of the Company. These could include the Canadian Communication Systems Alliance (CCSA), Manitoba Cooperative Association and Manitoba Business Council

About the Education, Experience, and Competency Requirements

The President & Chief Executive Officer is responsible for ensuring the overall success of the WCG organization and requires strong leadership skills and the ability to develop and maintain an environment aligned with the organization’s key values. The Board of Directors will rely on the knowledge, skills and abilities of the individual in the role. Candidates must meet the following education and experience requirements and be able to demonstrate several leadership and technical competencies.

The successful candidate for this position will bring an advanced degree in business, finance or a related discipline complemented with significant executive-level experience in a relevant industry. A successful track record of growing organizations by transforming operating and service delivery models, innovating product and service offerings and/or introducing efficiencies is required.

For the full position profile please visit https://www.mnp.ca/en/services/consulting/executive-recruiting/career-opportunities/president-chief-executive-officer-westman-communications-group