Operations Support Analyst

Job content

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Operations Support Analyst

Job Description

What is the opportunity?

As a SR. Technical Analyst – Hardware and Virtual Operations you will play a key role in providing front line support for all hardware and the Virtual, Hyper-V virtualization. Operating as part of a rotational team you will triage complex issues, fulfill client requests and perform infrastructure changes. The ideal candidate is passionate about virtual and hardware. In this role you will support all hardware across all Operating Systems and all Hyper-V, ESXi hosts. Work closely with partner support teams and LOB to ensure that Service Level Agreement are met.

What will you do?

• Triage and resolve complex issues relating to hardware and virtual environment
• Identify and prioritize events, incidents and requests
• Manage client expectations while meeting operational SLAs
• Execute change records
• Work closely with partner infrastructure teams and external vendors
• Develop documentation on technical processes
• Work in a fast pace environment
  
  

What do you need to succeed?

Must Have

• 1-2 years of server hardware experience
• 1-2 years of virtualization experience
• Server experience (Windows, Linux)
• Excellent problem solving skills coupled with the ability to drive issues toward resolution
• Strong written and verbal skills
  
  

Nice to Have

• Experience with automation
• Understanding the ITIL framework
  
  

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to take on progressively greater accountabilities
• Opportunities to building close relationships with clients
• Access to a variety of job opportunities across business and geographies
  
  

Job Summary

Provides technical support on IT-related activities to network systems security. Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments.

Address:

TORONTO, Ontario, Canada

City:

CAN-ON-TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Technology and Operations

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2022-06-28-07:00

Application Deadline:

2022-08-12-07:00

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.