Night Auditor

Job content

The Holman Grand Hotelis one of Charlottetown’s most iconic locales where luxury meets comfort. Situated with stunning views of the Charlottetown Harbour, located at the heart of Prince Edward Island’s bustling capital, the Holman Grand is an ideal destination for any type of getaway.

We are searching for an energetic positive people person to join our team as a Night Auditor. This is a full time position reporting to the Guest Services Manager and will have various duties within our fast paced operation.

Responsibilities:

• Balancing the accounts from day shift
• Managing front desk activity and handling guest check-ins and check-outs
• Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
• Handling customer requests and complaints and directing other employees or departments accordingly
• Creating invoices, bills and checks for vendors, employees and contractors
• Managing and updating all official documentation pertaining to the role
• Ensuring that all end-of-day activities have been successfully executed by employees in all departments
• Answering calls and queries related to potential booking
• Timely communication with all departments of hotel to ensure efficient and smooth day to day operations
• Maintain exemplary customer focus, providing information on the hotel and local area
• Investigate and resolve complaints and concerns, addressing special needs and requests
• Calculate, process and post payments ensuring balance of debits and credits
• Exemplary attention to detail, including uniform and personal hygiene
• Ensure hotel security by adhering to key control and confidentiality principals
• Embrace and foster a culture of teamwork, providing superior customer service to guests and co-workers alike, with strong emotional intelligence qualities
• Ensure management is informed and aware of all significant occurrences as appropriate

Qualifications:

• Secondary (high) school graduation certificate
• Outgoing, confident, people person personality
• Proficient with Microsoft Outlook
• Familiarity with PMS Maestro considered an asset
• Strong correspondence skills, written and verbal (ex. phone, email)
• Hotel experience an asset

The Holman Grand Hotel offers perks such discounted gym memberships and an employee discount program valid at multiple Charlottetown businesses.

Job Types: Full-time, Permanent

Additional pay:

• Tips

Benefits:

• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Store discount
• Vision care

Schedule:

• 8 hour shift
• Night shift

Application question(s):

• Are you located in or near Charlottetown, PE?
• Are you a student returning to school in September?

Experience:

• hotel guest services: 1 year (preferred)
• hotel night audit: 1 year (preferred)