MEDLOG - Customer Service Representative

Position Summary

At MSC, we are constantly striving to improve the way that we work, to ensure the best possible ocean-based transportation product is delivered to the market and that we are servicing our customers to the highest degree every day. MEDLOG Canada is a logistics service provider established with the aim of improving customer satisfaction and offering solutions that meet your logistics needs anywhere in North America. As one of the world’s geographically widest logistics and supply chain provider, MEDLOG continues its tremendous growth focusing on investment in its own assets, such as inland logistics platforms, warehouses, trucks, locomotive, barges, all strategically located, facilitating logistics efficiency for the benefits of customers. With presence in over 70 countries, MEDLOG offers multiple services, with the support of multiple offices in key markets around the world.

Key accountabilities

• The Customer Care Representative’s primary responsibility is to deliver an exceptional customer experience to our customer every time. They are responsible for solving client issues, escalating concerns, receiving customer feedback and bringing forward opportunities for improvements to the management team. The Customer Care Representative provide professional, helpful, and high-quality service; assistance and resolutions to our customers, taking into consideration all standards and company expectations.
• Review and resolve customer issues through email and phone
• Ensure escalations are brought forward and followed-up on in a timely manner
• Seek opportunities for service/process improvements to enhance the overall customer experience
• Participate in continuous development and training opportunities provided within the area

Qualifications and competencies

• Minimum High School diploma
• 1-3 years professional experience in a service oriented/call center role.
• Advanced level of communication and interpersonal ability (written and spoken) in English and French
• Superior Customer Service focus