Manager, Tech Hub PI

Job content

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us.

As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.

Manager – Tech Hub Process Improvement

The Manager – Process Improvement position will be based in downtown Toronto or Brampton Campus and will report to Senior Manager, Process Improvement. The successful candidate will be responsible for leading a team of new grads to seek, size, and implement numerous initiatives that will result in measurable improvements in the areas Rogers Business.

We are looking for a highly talented, results-oriented, and passionate individual with strong analytical, leadership, and communication skills.

Roles And Responsibilities

• Manage and monitor the progress of assigned projects. Lead key initiatives as assigned by the senior leadership team
• Lead to Seek & identify opportunities for improvement through various methods including extensive data analysis, sit-ins, reporting, call listening, customer/employee feedback, financial analysis
• Lead to Size & Quantitatively evaluate (using practices such as sampling, process mining, modeling, data extraction/ collection/ analysis, and reporting) opportunities in order to define multiple process improvement projects
• Lead Performance results evaluation for each project
• Ensure cross functional issue resolution and escalations are enabled, ensuring projects delivered successfully against objectives. Act as an escalation point to remove barriers that may impede a projects progression
• Devise actionable plans for implementation of improvement opportunities that drive increased revenue, customer satisfaction, and/or reduced operating costs
• Apply best-in-class practices and methodologies to improve processes and yield results efficiently and effectively
• Independently manage and implement projects through working with stakeholders, clients, and cross-functional colleagues
• Pro-actively manage and develop strong relationships within the organization
• Provide process engineering support and work closely with other groups within the company to gather and analyze data to present findings
• Lead Robotics Process Automation (RPA) initiaitives as well as Process Mining projects
  
  

Qualifications

• Core Competencies Leadership; Management; Analytical; Adaptable; Innovative/Creative, Team player and Collaborative; Results Oriented; Accountable; Problem-solver; Customer Service Orientation; Independent; Energetic self starter who thrives in a fast paced environment
• Superior Analytical and Critical thinking skills
• Superior communication skills - all levels
• Undergraduate degree in Engineering, Computer Science, Business and/or related process improvement experience. MBA desired
• 5-8 years of applicable work experience in seeking, sizing, and delivering projects as well as managing teams
• Experience designing, implementing and improving processes
• Advanced level skills in data analysis with MS Excel / MS Access
• Strong understanding and experience in Lean Six Sigma is preferred (Green-belt or Black-belt is desired)
• Agile/ PMP certification desired
• Experience with Process Mining and RPA
• Highly developed project management and communication skills
• Experience working within cross functional teams
• Energetic self starter who thrives in a fast paced environment
• Solid working knowledge of telecommunications infrastructure, products and services
• Understanding of general business management, product management, product development and product marketing
  
  

Schedule Full time

Shift Day

Length of Contract Not Applicable (Regular Position)

Work Location8200 Dixie Rd (341), Brampton, ON

Travel Requirements Up to 10%

Posting Category/FunctionProject Management & Information Technology

Requisition ID 241971

Together, we’ll make more possible, and these six shared values guide and define our work

• Our people are at the heart of our success
• Our customers come first. They inspire everything we do
• We do what’s right, each and every day
• We believe in the power of new ideas
• We work as one team, with one vision
• We give back to our communities and protect our environment
  
  

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

Posting Notes Information Technology & Engineering