Learning & Organizational Development Specialist (2 vacancies)

The City of Markham is proud to be recognized for the 4th consecutive year as one of Canada’s Best Employers by Forbes and Statista Inc. In 2024, the City of Markham is ranked the top city in Ontario and in the top 10 for Government Services. The recipient of multiple environmental awards, we are recognized for our innovative sustainability and urban planning initiatives as well as our fiscal accountability. More than 357,000 residents call Markham home and benefit from our rich heritage, culturally diverse environment, vibrant local economy and focus on quality of life.

Applications are now being accepted for a regular full-time Learning & Organizational Development Specialist (2 vacancies) in the People Services Department of the Office of the CAO. Please provide your cover letter and resume by applying online by May 15, 2024

Job Summary

The Learning & Organizational Development Specialist responsibilities include consulting and collaborating with a broad range of clients across the organization to support their goals and objectives. The primary focus is leading the design, development, delivery and evaluation of programs and services that support and build on individual, team and organizational capacity. Core priorities involve supporting strategies for optimizing the employee experience, engagement, leadership development, learning, change management, teamwork and culture, ensuring alignment with the organization’s strategic priorities.

KEY DUTIES AND RESPONSIBILITIES

• Lead the needs assessment process with clients to research and develop relevant solutions including interventions, development plans, customized learning, facilitated sessions.
• Prepare and provide recommendations to Sr. Manager as they relate to learning & organizational development practices & solutions that positively impact the organization and drive the City’s culture.
• Develop new and refine existing learning programs including the mandatory learning and select-in programming.
• Successful development facilitation and delivery of individual, team, group and leadership development programs.
• Promote and support process improvement activities to refine existing processes within departments and across the organization for increased effectiveness and efficiency.
• Identify outsourcing relationships, develop and manage vendor relationships, and secure and select vendors through the organization’s procurement processes.
• Training activity coordination and administration

Minimum Education & Experience Required

• Post-secondary degree in a field related to Adult Education, Organizational Development, Human Resources and/or or 5 plus years’ equivalent work experience.
• Experience consulting, developing, managing, facilitating and advising with clients and senior management.
• L&OD specialist/designer level role, designing e-learning, in person learning, vendor engagement, consulting with clients, LMS execution.
• Knowledge delivering and developing leadership programs executing a variety of related frameworks to different levels within an organizational.
• Strong knowledge of HR function, including initiatives which impact Human Resources management.
• Demonstrated development and facilitation skills to employees at all levels with specific experience in leadership development including emerging leaders
• Good knowledge of change management and organizational design practices.
• Demonstrated experience diagnosing, planning, delivering and evaluating organizational development interventions.
• High level of organizational awareness skill including political and business acumen ensuring a comprehensive understanding of induvial and group dynamics.
• Strong influencing and motivational skills to deal with participants who require additional support.
• Experience managing and partnering with relevant vendors.

Core Behaviours

• Service Excellence: Meets or exceeds service standards when interacting with customers in the community and in the organization.
• Change & Innovation: Responds positively and professionally to change and helps others through change.
• Teamwork & Relationship Building: Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships.
• Communication: Communicates in a clear, professional, and respectful way; demonstrates active listening.
• Accountable & Results Oriented: Demonstrates ethical behaviour and accountability, aligns with City values, and abides by relevant policies and legislation.
• Management & Leadership:Demonstrates self-management, professionalism, and engagement; leads by example.

The City of Markham is committed to inclusive, accessible and barrier-free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require an accommodation and we will work with you to ensure a barrier free hiring process.