Learning Coordinator - Consulting

Job content

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

The Talent Development and Learning Team for EY Canada is seeking a personable and proactive individual to help us plan and deploy small and large-scale learning and networking events. The incumbent will work primarily with the Consulting learning team but will also contribute to other service line initiatives.

Position description:

The Learning Coordinator (LC) is responsible for the coordination and logistics of service line learning. This role works closely with the Learning Services Specialist (LSS) and Learning Manager (LM) to provide agreed-upon support for all classes.

The LC primary responsibilities include submitting courses and scheduling offerings, managing participant rosters, communications and compliance and course deployment, including production and pre and post course activities.

Your Key Responsibilities

Learner administration

• Identifying target learners and forecasting the number of classes, participants, format, timing and session counts and general course planning
• Support the LSS with data required to finalize learning calendar, schedule participants
• Ensure sessions are scheduled with producers and production technologies (i.e., Zoom link for sessions) as necessary
• Work across teams to update and manage rosters to ensure schedules are kept current with any changes
• Support the LSS in the curation of level-based eLearning programs, including opening programs in SuccessFactors and scheduling of webcasts as required
• Set up classes (participant materials, polling questions, breakout rooms)
• Ensure award of CE credits
• Track and follow up with no-shows and missed time attestations
• Create and manage learning compliance tracking
• Address ad-hoc learner inquiries, liaising with LSSs & LM when necessary
• Participate in status update meetings with full team
• Assist with TD&L working groups, projects and deployment as needed
• Produce VILT sessions and Teams Live Webcasts
  
  

Learning Management System (LMS)

• Set up courses and classes within the LMS, including attendance tracking
• Support and onboard other team members as required
• Monitor continuing Education (CE) compliance
• Update and manage rosters, manage waitlists, cancellations, etc.
• Pull consumption and learning history reports
  
  

Virtual learning Producer

• Experience with virtual platforms such as Zoom, Teams, etc. required
• Admit participants, track and monitor attendance and note absences/no-shows
• Draft producer guides for new learning sessions
• Create and manage Polls, Breakout Rooms and Whiteboard
• Monitor Chat
  
  

Facilitator support

• Assist the LSS with the administration of the facilitator management tool, including recognition
• Be available and accessible to facilitator for troubleshooting and support prior to, during and after class
• Distribute evaluation summary reports to facilitators post session
• Create evaluation summary reports and distribute to LL for program debrief
  
  

Budget

• Gather / compile preliminary information for budgets and review with LSS & Learning Leader
• Review invoices and ensure accuracy before sending for approvals and payment
• Support LM in compiling monthly learning accruals for areas of responsibility and advise Learning Leader if any accruals are needed
  
  

Skills And Attributes For Success

• Strong attention to detail and impeccable communication skills
• Strong analytical, organizational and project management skills
• Great interpersonal skills and ability to build and maintain trusted relationships
• Willingness to work in a team environment
• Ability to manage multiple priorities independently during peak times
• Ability to take initiative and think through next steps / prioritize items to complete
  
  

To qualify for the role you must have

• Experience in managing conference logistics, program deployment or project management
• Proficient in Outlook
• Proficient in Excel (filters, vlookups, pivot tables or Power Query)
• Proficient in Zoom, MS Teams, SharePoint and Office 360
  
  

Ideally you will also have:

• Experience with Learning Management Systems (LMS), particularly SuccessFactors, is an asset
• Bilingual candidate (English and French) is an asset but required
  
  

This position may require overtime during peak times.

What We Offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you
  
  

Diversity and Inclusion at EY

Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. From our actions to combat systemic racism and our advocacy for the LGBT+ community to our innovative Neurodiversity Centre of Excellence and Accessibility initiatives, we welcome and embrace the diverse experiences, abilities, backgrounds and perspectives that make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.