Winter 2021- 22 - Customer Care Centre Agent

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Why join us?
We work and play in Canada’s most beautiful playground, Banff National Park, and you can too. Sunshine Village is the premier ski resort in Western Canada. If you want to be part of making our guests’ ski experience unforgettable and think a winter season skiing and riding on the best powder in the Rockies would be great too, then read on for more information...

The Perks:

• FREE - Your staff pass is your ticket to ride Sunshine!
• Ski & Ride – Free days & discounts at resorts across Canada
• Staff Events – Staff parties, BBQs, spring night skiing, dog sledding, ice climbing & more
• Career – Recognition programs & Career development opportunities
• Wellness – discounted fitness passes, yoga, onsite support & professional support
• Onsite discounts – Food & beverage, retail, & hotel stays
• Exclusive deals – Brand-named gear & local businesses
• And much, much more!

What can you expect?
Sunshine Village is look for a guest services agent to join our busy team based in Calgary.This position is responsible for handling all inbound calls to Sunshine Village, sales of various ski passes, on-line and in person retail sales and booking reservations for the Sunshine Mountain Lodge you main responsibilities include:

This role might be for you if you think you would enjoy:

• Providing outstanding customer service to all walk-in guests and telephone inquiries
• Promptly answering incoming telephone calls and transferring them efficiently
• Being responsible for making reservations for Sunshine Mountain Lodge
• Being welcoming and knowledgeable about our awesome resort.

And you have:

• Previous customer service / call centre experience
• Previous knowledge and experience with hotel management systems
• Previous sales experience or knowledge.
• Weekends and holidays are Sunshine’s busiest periods. The ideal candidate will be available during these times.

Can’t wait to get started? Great, because we can’t wait to hear from you! Apply online at SkiBanff.com/jobs/ and tell us why you’re the next awesome member of our team. Remember, we’re looking for people who will wow our guests, so start now and wow us.