Technical Support Professional I, HTCS

A Warm Wyndham Welcome to you from our Saint John Team.

We look forward to reviewing your experience and skill set for the position of Technical Support Professional I.

The Saint John Wyndham team is very proud of our accomplishments and our strong history of over 25 years of business in our community. Every day, we work to make hotel travel possible for all. We welcome you to learn more about our outstanding team.

• We have over 15 business departments including Wyndham Hotels, Wyndham Rewards, Customer Care, Group Sales, Global Account Services, MyRequest Support Team, Technical Support and more.
• A Wyndham family of 550+ team members as well as our local support teams; Human Resources, Talent Development, Workforce Management and Payroll.

Our Saint John Wyndham team works very closely together to ensure we fulfill our Count on Me service promise; We are responsive, respectful and we deliver great experiences.

WE ARE EXCITED TO ANNOUNCE OUR NEWLY INCREASED RATES OF PAY.

As a successful candidate your starting rate of pay will be $19.73 per hour.

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  Experience a commitment to your financial security, health, development and growth
• Comprehensive benefits including wellness programs and virtual wellbeing health care services
• RRSP matched up to 6% after 6 months consecutive service
• Paid Time off: Enhanced Vacation with extra personal and flex days
• Tuition Assistance. Full time $4000-$6000 per calendar year, part-time $2000-3000 per calendar year
• Certification reimbursement at 100% of the cost, up to $3500
• Team member referral program: $300 -$1500 bonus paid after new hire successfully completes 90 days with the Wyndham team
• Unlimited access to Wyndham University to discover your learning journey specific to your development needs
• Be a part of the respectful work environment where we celebrate personal and professional successes

Diversity in perspective, talent and background have helped to make us one of the leading hospitality companies and a remarkable place to work

We have full time opportunities for experienced and dynamic Hotel Technology Client Support (HTCS) Technical Support Professionalsat our Saint John, NB Office. We welcome you to a role that offers the opportunity to work with an established team who are committed to your success and delivery of our Count on Me service promise. Currently we offer flexibility for our teams to work a hybrid schedule which provides the opportunity to work together in our Saint John office and also to work from home with company provided equipment.

The Hotel Technology Client Support Team (HTCS) is dedicated to providing 24/7 real-time IT support to all Wyndham hotel brands, making over 400,000 contacts a year. This Team primarily provides support for our property management systems as well as ensuring communication is active with the central reservation system.

Technical Support Professionals are responsible for providing friendly and professional “Count on Me” service to our properties while assisting with project work. You will use your proven analytic and troubleshooting skills to find solutions to technology based problems and be responsible for working with our hotels through a number of different sources including phone, chat, and email. The Technical Support Professional will assist properties with revenue reporting and property management system accounting.

Reporting to an HTCS Supervisor,you will have a demonstrated two (2) years’ experience working with computer hardware/software, computer networks and TCP/IP standards, one (1) year post-secondary education will be considered an asset and previous experience in the hospitality industry would be preferred. Your strong customer service, communication and basic financial knowledge are keys to your success as a Technical Support Professional I, Hotel Technology Client Support.

Wyndham Hotels & Resorts fosters a workplace where all individuals are treated with respect and can achieve both personal growth and professional success as we are committed to making Wyndham a special place to build a career. Thank you for your interest in learning more about our Wyndham Saint John team.

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents. Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Job Location: Saint John, 180 Crown Street, Saint John, New Brunswick NA
Employment Status: Full-time