Technical Customer Service Rep

• Offer a premium customer-service experience via phone, email and in-person interactions, with a focus on solution-oriented support
• Provide timely responses to customer service and maintenance inquiries, qualifying requests, gathering project details and context, providing appropriate options for remediation
• Continually educate customers on installation and maintenance best-practices, as well as technical resources (videos, documents, etc) available from Cascadia
• Travel to project sites, performing onsite product inspections and basic service and maintenance tasks
• Act as point-person between customers and Cascadia service team for projects requiring more extensive, on-site support
• Manage service and installation calendars and prioritize on-site support, with input from the project management, installation and sales teams
• Coordinate logistics of replacement or additional parts and/or materials
• Maintain CRM systems with latest project and customer information
• Coordinate training and educational events targeting Cascadia’s contractor and builder clients
• Coordinate with sales and marketing with the creation of service tools to better support clients
• Continuously learn about our products and industry

• 2-4 years of previous work experience in inside sales or customer service
• Strong technical customer service experience, working in a fast-paced industry
• Experience in window manufacturing/installation and/or construction industry is an asset
• Excellent planning and prioritization skills
• Meticulous attention to detail and documentation
• Experience in MS Word, Excel and working with an ERP/CRM system

• Passionate problem solver, inquirer, learner
• Strong customer orientation; excellent interpersonal and communication skills
• Technical, analytical, and thoughtful; a demonstrated ability to effectively organize and prioritize multiple tasks and activities
• A strong team player, who is ultimately focused on delivering results with high standards
• High-energy, detail-oriented, results-driven, self-motivated individual
• A valid driver’s license and access to a vehicle

• An opportunity to make your mark in a well-established but growing company that is focused on helping the construction industry achieve higher performing buildings
• Competitive salary and benefits program
• Continuous training and opportunities to learn with a knowledge-based company that is at the forefront of the green building movement

Cascadia Windows & Doors is an innovative, industry leader, manufacturing beautifully designed architectural fiberglass windows, doors, and cladding support systems. Included in some of the most exciting and award-winning construction projects across North America, Cascadia’s goal is to help revolutionize the energy-efficiency of modern buildings and drive the adoption of high-performance building products.