Technical Client Care Specialist, National Account Services

• Do you love people and thrive in a fast-paced, collaborative environment?
• Do you get a great amount of joy out of helping others uncover creative solutions to complex problems?
• Are you looking for a culture where you can bring your passions, put your unique skills to use, and learn as much as possible?

Well, then you might be just the person we’re looking for.

First things first: At ADP, we believe people make great companies, not the other way around. Our people make all the difference in cultivating a down-to-earth culture where ideas are welcomed and innovation is encouraged. The result? We’re changing the world of work with our HR solutions that help companies of all sizes focus less on work and more on success.

As a Technical Client Care Specialist, National Account Services, you’ll leverage our top-ranked training programs and world-class service guidelines to solve clients’ challenges and fuel their business success.

WHAT YOU’LL DO:

Be the client’s Go-To Person and Trusted Advisor

• Serve as a consultant in servicing all modules of ADP’s HCM software solution

• Use breadth of expertise to support ADP’s clients
• Work to resolve issues and to identify and provide solutions through root cause analysis via the use of effective communication and analytical skills

Be aNetworker and Relationship Builder

• Build relationships with clients and leverage your deep understanding of ADP’s products and services to provide solutions to issues and questions. Help build a client’s understanding of our product’s value, exceeding clients’ expectations in all your interactions

• Provide recommendations to ADP leadership around potential best practices, product and support processes enhancements, based on client input or experience
• Continually upgrade knowledge and skill base through a wide variety of available resources to ensure familiarity on appropriate statutory laws, or legislative rulings that impact clients

EXPERIENCE YOU’LL NEED: (Required Qualifications)

• At least 1 year in a customer service environment.
• Bachelor’s Degree or its equivalent in post-secondary education and experience (Preferably in business and/or human resources management)
• A strong focus on client satisfaction in a relevant industry or as a payroll/HR practitioner with systems experience.

BONUS POINTS FOR THESE: (Preferred Qualifications)

• Proven ability to produce positive results.
• Up to 1 year of professional consulting experience or equivalent experience with software applications, software configuration and client systems preferred.
• Strong client relationship-building skills.

• Ability to demonstrate learning agility and critical thinking skills, including sophisticated Human Capital Management areas (HR, Payroll, Time and Labour, etc.)
• Basic understanding of payroll processing workflow from input to delivery of the payroll. Payroll Compliance Practitioner certification an asset.
  

• Active listening skills and high impact oral and written communications skills to effectively receive, interpret and disseminate information in a manner that is clear and concise.

• Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP.
• Demonstrated organizational skills like the ability to multi-task, set priorities, and follow up in a timely manner.

• The ability to collaborate and work in a team environment as well as work independently while demonstrating resourcefulness in the use of available tools and support resources.
• Professional and polished telephone manner.

• Excellent analytical and time management skills.
• Excellent communication skills both verbal and written.

Just some of the reasons why you’ll love working here:

• You can be your healthiest. Best-in-class benefits that start on Day 1, because healthy associates are happy ones.
• You can bring your passion and fun. Corporate culture woven from highly diverse perspectives and insights.
• You can balance work and personal time like a boss. Resources and flexibility to easily integrate your work and your life.
• You can become a certified "smarty-pants." Ongoing training and development opportunities for even the most insatiable learner.
• We pay you to pay it forward. Company paid time off for volunteering for causes you care about.

Does this sound like you? Then, what are you waiting for? Apply now!