Technical and User Support Specialist

The job:

The technical support technician conducts interventions on hardware, software and IT asset layouts at the head office, branches and manufacturing plants. Specifically, deploying computers and peripherals, and providing level 1 and 2 technical support to all end-users.

Responsibilities:

• Receive, configure, test and install hardware and peripherals
• Provide users with technical support with computers, printers, bar code readers and other equipment as required.
• Install and configure software on workstations as per procedures
• Provide software support
• Participate to software research and tests in order to find solutions to the organization needs
• Maintain good order in the server room and equipment storage
• Facilitate workstation connectivity.
• Identify technical needs and analyze feasibility
• Document incidents and resolutions in tickets
• Drive to various locations when presence is required

Requirements:

• Post-Secondary education (or equivalent);
• 3 years experience in a similar position
• Solid knowledge of Windows XP to Windows 10, Windows Server 2000 to 2016;
• iOS and Android knowledge
• Experience with Active Directory Users and Computers and the Exchange console
• Knowledge of Microsoft Office; Office 365 nice to have
• Familiar with IP networks (hardware and services)
• Exceptional customer service orientation
• Excellent oral and written communication in English and French
• Ability to work in an inter-active environment
• Analysis and problem solving capabilities
• Available for on-call rotation – cellphone is provided
• Knowledge of analog, numeric or VoIP telephony is a plus
• Valid driver’s license with clean record.
• Available for traveling in Quebec and Ontario
• Functional knowledge of MFA/Azure Console nice to have