System Administrator - 327792

Responsibilities

• Strong understanding and hands-on experience in End-User computing deployment, management, and support.
• Strong technical knowledge of Windows and Apple systems and mobile devices such as tablets and smartphones.

• A strong understanding of Windows Server, Azure, M365, Outlook, SharePoint, Teams and be able to analyze and troubleshoot complex problems.

• Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations

• An in depth understanding of Active Directory Infrastructure, DNS, DHCP, IAS, Clustering services, Windows Security, deployment services, IIS, .NET, RDS and other Microsoft infrastructure services.

• Provide escalated support services for virtualization technologies: VMware vSphere / ESXi, Hyper-V and Citrix

• Microsoft Exchange troubleshooting, administration and implementation experience.

• Escalated support and ongoing management of SAN storage technology

• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security

• Remote access solution support: VPN, Terminal Services

• Act as escalation point in troubleshooting and resolving Backup and DR technology such as Veeam Backup and Replication

• Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets

• Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review

• Knowledge of CRM/ITSM tools (e.g. Service Now)

• Document maintenance for all computer systems infrastructure

• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages

• IT related project execution support as needed

• Be on-call rotation

Knowledge, Skills, and/or Abilities:

• Minimum 4+ Years of Professional experience in Azure & Office 365 Backend Administration, Microsoft Exchange products (not just provisioning accounts).

• Must have extensive experience with Microsoft Azure, Office 365 products, ADFS, WAP Server and Azure Active Directory Connect (On Premises to Azure Active Directory)

• Extensive knowledge of Microsoft Windows Servers and services.

• Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, Fortinet NSE, Cisco CCNA, or VMware VCP

• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.

• Diagnosis skills of technical issues.

• Ability to multi-task and adapt to changes quickly.

• Improve customer service, perception, and satisfaction.

• Ability to work in a team and communicate effectively.

• Self-motivated with the ability to work in a fast moving environment.

• Minimum of 5 years of equivalent experience in the IT industry displaying progressive responsibility and achievement in a large scale environment.

Hands on technical knowledge and experience with:

• Endpoint Manager (M365, AD, OneDrive, SCCM, Intune, Autopilot)

• Collaboration (M365, SharePoint, Teams, Yammer)

• Mobile Device Management (Intune, Jamf, etc)

• Desktop Virtualization (MS WVD, Citrix, VMware Workstation and VMware Fusion)

• Messaging / MS Exchange / Email Management