Support Analyst, IT

Looking for an opportunity to make a real impact? We’re currently recruiting for a Support Analyst, IT to join our amazing team of talented employees. While we are largely working from home as we continue to navigate this pandemic and support our franchisees, our office is in Richmond, British Columbia, so we’re ideally looking for a candidate in the Greater Vancouver Area.

Boston Pizza International has been recognized as one of Canada’s 50 Best Managed Companies since 1994. Serving more than 40 million guests annually, Boston Pizza International Inc. is Canada’s No. 1 casual dining brand with more than 380 restaurants in Canada and more than $1 billion in sales. Boston Pizza has for decades enjoyed a significant takeout and delivery side to our business, which has served as a strong advantage vs. most competitors in helping us adjust to and successfully weather the significant impacts the pandemic has had on the broader restaurant industry. We hope you’ll consider joining us!

What you do:

As a key member of the Technology team, you will be responsible for providing hardware and software technical support to Boston Pizza’s corporate staff. This role requires frequent contact with various IT groups and business clients; therefore, the IT Support Analyst must be able to perform effectively and confidently with all levels of personnel to ensure timely and professional delivery of services. Effective and empathetic interaction with IT clients in addition to technical and business support is integral to the role. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT systems.

In this role, you will be expected to:

• Provide Technical Support for Boston Pizza’s corporate staff.
• Provide first level ticketing support and assign tickets accordingly.
• Create, manage and maintain all helpdesk process documentation.
• Install, configure, support, and maintain desktops, laptops, mobile devices, printers, video conferencing equipment and network connectivity for corporate clients.
• Perform Imaging, physical equipment installs, maintenance, removals, and configuration on equipment located all offices.
• Manage the Active Directory user and group and Office 365.
• Support the new user setup and termination process for corporate employees.
• Maintain the shared directory security permissions.
• Provide Exchange mailbox troubleshooting and mail flow support.
• Provide orientation training for new hires on the proper use of computer hardware, software applications and the various network services available.
• Resolve client hardware and software issues.
• Lift and maneuver 20lb boxes.

Who you are:

• You have at least 2 years’ experience with application software, hardware installation, upgrades, and repairs.
• You have at least 2 years’ experience performing Microsoft AD system administration.
• You may have the completed two years of college-level coursework in computer science, information technology.
• You will have strong multi-tasking and organizational skills.
• You are pragmatic and self-disciplined.
• You are thorough, detailed and results oriented as well as exhibit professionalism and sound judgement.
• You have excellent communications skills
• You have expert knowledge of Microsoft Windows 10, MS Teams and Microsoft Office 365 Suite.
• You are familiar with Sophos Anti-virus software, computer networking and printer technologies.
• You may be a Microsoft Certified Professional (MCP), A+, Network+

Why you want to work with us:

• We’re a strong Canadian brand with a hospitality focus, embracing a work-hard, play hard philosophy.
• We’re an organization with a strong emphasis on team culture.
• Our entrepreneurial roots support a culture of collaboration.
• We’re always looking to promote internal talent.
• We have a tight-knit team to support you every step of the way.
• Through the “Future Prospects” Boston Pizza Foundation, we’re focused on giving back to the communities we live, work and play in.

What’s next:

• If you know someone who might be interested, share this posting with them.
• If you’re interested, send us your resume.
• If we’re interested, we’ll reach out to you to schedule a phone screen.
• If you continue to be a prime candidate, we’ll schedule a virtual interview.
• If you’re our leading candidate, we’ll check your references and provided they’re as good as we expect, we’ll extend you an offer.

At Boston Pizza International, we are committed to a culture that welcomes, encourages and celebrates the diversity of our team members. We recognize that our decisions are better and our ultimate success greater when we work together as equal members of one family.