Supervisor, Gift Shop Full Time

The Retail Operations Supervisor is responsible for promoting and selling retail items in

the Pet Shop at The Winnipeg Humane Society as well as managing the online store

and all related ecommerce. They will provide cashier services to WHS clients, re-stock

and price inventory, and oversee ordering of retail merchandise for the WHS Pet Shop.

The Retail Operations Supervisor will collect and review online orders, prepare online

orders for pick-up and delivery, and monitor back-end processes such as customer

service, logistics, and payment. This position is expected to foster a high standard of

client service, frequently communicating and working with Society staff, management,

volunteers, suppliers, and vendors.

Duties and Responsibilities:

• Develop knowledge about other services provided by the Society and find

opportunities to match available services to interested clients

• Handle cash and cash balancing

• Provide direct and constructive feedback to staff in a timely, respectful manner

• Deliver feedback to CAO regarding staff and service issues

• Delegate duties to staff to ensure smooth delivery of all services

• Work with other staff and volunteers as required

• Support evaluation of customer feedback and optimization of processes and

systems to continually improve customer experience

• Processing retail sales and other transactions on computerized cash register

• Receive, inventory, code, and price retail products

• Open or close of Pet Shop as part of daily routine

• Stock shelves and participate in general upkeep of the Pet Shop

• Daily monitoring of order management including returns, inventory issues,

payment issues etc.

• Support back-end payment operations

• Ensure packaging inserts and shipping processes run smoothly

• Update retail site as required

• Order inventory in CAO’s absence

• Move merchandise and fixtures from storage areas to the Pet Shop, unloading

deliveries as requested

• Conduct periodic counts of retail merchandise, including year-end December

31 or January 2 each year, with the possibility of more times during the year

• Pricing, coding, and packing retail inventory for display

• Set up and take down retail displays for special events as required, including

transporting of fixtures and merchandise in WHS vehicle

• Greet clients promptly and courteously and determine their service requirements

• Resolve customer inquiries

• Communicate with CAO to ensure merchandise is available at the Pet Shop

• Any and all administrative retail duties assigned by CAO which may include

creating and entering new inventory codes into computer system

• Other duties as reasonably assigned

Standards of Performance:

• Keeping the mission of The Winnipeg Humane Society in the forefront when

performing job duties, as well as when representing The Winnipeg Humane

Society both inside and outside the shelter environment.

• Exemplary level of care is provided to each animal consistent with Humane

Society policies and procedures.

• Effective communication with fellow staff on an ongoing basis; a respectful

workplace is maintained at all times.

• Successful and thorough completion of assigned job duties within reasonable

time limits.

• Reliability and diligence in position.

Authority:

Authority to perform all assigned duties and responsibilities within established policies

and procedures.

Accountability:

Directly accountable to the Chief Administrative Officer for the performance of all

assigned duties and responsibilities.

Exemplifies Winnipeg Humane Society’s Core Values:

• We are and always will be humane

• We sincerely respect each other

• We communicate proactively, and we listen

• We are humble, and we are always willing to accept better and new ideas

• We are committed to transparency and accountability
  

Participates in creating a thriving Culture of Philanthropy at Winnipeg Humane Society

by:

• Being knowledgeable and supportive of WHS programs

• Sharing their passion for service to animals, people, and our community with our

guests

• Serving as an inspiration to all guests by providing an exemplary level of animal

care and guest service

• Being able to communicate a compelling case for support that demonstrates

the impact of philanthropy on Winnipeg Humane Society

Interpersonal Relationships:

Has frequent contact with WHS staff, volunteers, suppliers, vendors, and public.

Abilities, Skills & Knowledge:

• Strong client service attitude

• Excellent ability to articulate and communicate with clients, with proven

problem-solving skills

• Ability to operate computerized cash register system

• Knowledge of pet products

• Ability to haul and carry display fixtures and boxes of merchandise

• Strong organizational skills with attention to detail

• Ability to work well with others, or independently

• Effective leadership and motivational skills

• Strong decision-making ability, using good judgement

• Ability to adapt and adjust as necessary with the understanding that shifts may

need to be filled on short notice

• Able to work efficiently and meet deadlines

• Demonstrate and maintain professionalism in all aspects of work

Education, Training & Knowledge:

The following are mandatory qualifications for this role:

• 2+ years successful experience in a supervisory position including purchasing,

merchandising, sales, and promotion

• 2+ years of retail ecommerce operations experience

• Prior successful experience supervising retail employees

• Experience cash handling and balancing record

The following qualifications are desired and would be considered assets:

• Demonstrated experience in front-end and back-end operations for retail

ecommerce

• Experience with market & customer analysis as well as ecommerce best

practices

• Demonstrated experience in online sales strategy

• Previous experience using various platforms to conduct digital sales

• Previous experience working with volunteers

• Access to a vehicle preferred

Position is subject to a Criminal Record Check including Vulnerable Sector Search.

Please email resume and cover letter to

Attention: Melissa Rogers,

careers@winnipeghumanesociety.ca

Please quote the job posting number in your email subject line and in your cover letter.

NO PHONE CALLS PLEASE

We thank you for your interest, however only those applicants selected for an interview

will be contacted.