Supervisor, Estimating

• Monitors and coordinates the workflow of Estimating Pods comprised of Estimators and Estimate Reviewers, in order to maximize service to the customers.
• Assesses the quality of estimates completed by staff to determine training needs and to support performance appraisals.
• Provides guidance and support to help resolve issues involving customers, repair facilities and claims staff.
• Works in conjunction with internal departments such as Estimating Services, Accredited Repair, Research and Training, the Claims Processing Unit, and Vehicle Safety to resolve issues.
• Collaborates with Adjusting Staff and/or leadership to resolve issues involving customers, repair shops, and claims staff.
• Works with body shops to resolve issues regarding damages, supplement discrepencies and/or changes, as required.
• Conducts performance evaluations using regular feedback and coaching techniques as a means for employee development and performance improvement.
• Participates in the recruitment for positions within the unit.
• Fosters a high performance team culture that is consistent with the corporate vision, values and leading practices.

QUALIFICATIONS

• Education and Experience:

• High school diploma or equivalent
• Ten years of bench experience in the autobody repair, including two years of estimating in a customer service capacity.

OR

• Journeyperson Certificate (Red Seal) or Certificate of Qualification in Motor Vehicle Body Repairer, Automotive Service Technician, or Truck and Transport Mechanic.
• Seven years bench experience in autobody repair, including three years of estimating experience in a customer service capacity.

Plus the following”

• Platinum status in Estimator or Auto Physical Damage Appraiser role within the I-CAR Gold Class Professionals Designation program, or willingness to complete and maintain designation.
• Experience in a leadership capacity is an asset.

• Working knowledge of applicable OEM requirements
• Working knowledge of applicable legislation and regulations

• 
  Must be physically able to work from ladders, lifts or heights of three metres or more
• Required to wear hi-visibility clothing (jackets/outerwear); PPE (Personal Protection Equipment) Hazardous material suits, respirator, gloves for remediation estimating; Hi-Voltage gloves worn for Hybrid and Electric Vehicle Estimating
• May be required to estimate outdoors
• Required to travel to and from off-site locations and body shops (weekly)

Conditions of Employment

• Candidates required a valid driver’s licence.
• Successful candidate must complete I-CAR Gold Class Professionals Designation with Platinum status within 3 months.

• flexible health, dental and vision plans
• health spending account
• travel health coverage
• other extended health benefits such as ambulance, massage and physiotherapy

• registered pension plan
• group, dependent, and optional life insurance coverage
• critical illness insurance
• sick leave to cover short-term disability
• long-term disability

• vacation entitlement
• maternity, parental and adoptive leaves
• bereavement and family responsibility leaves
• employee and family assistance program
• mental-health programming
• lunch-and-learn offerings
• discounted gym memberships and wellness account