Supervisor, Client Services

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Supervisor, Client Services
Cobequid Housing Authority
Location: Truro, Nova Scotia
Type of Employment: 1 Permanent, Full-time
Union Status: Non-union, Excluded
Competition# 22000
Closing Date: March 17, 2022

About Us

It is an exciting time for the organization and a great opportunity to join us as we work to further meet the housing needs of Nova Scotians. Housing Nova Scotia (HNS) is working to advance the objectives of the National Housing Strategy and has developed a 3-year Action Plan. HNS is the provincial government agency responsible for the administration and delivery of affordable housing solutions for low-to modest income Nova Scotians. Through its five regional Housing Authorities, HNS provides more than 11,500 safe, affordable homes as part of its Public Housing program to more than 17,000 seniors and families. Housing Authorities manage the day-to-day operations of Nova Scotia’s public housing stock.

COVID-19 Vaccine Requirements:Effective November 1st, 2021, all new hires to the Nova Scotia
Housing Authorities are required to provide proof of being fully vaccinated in compliance with our
COVID-19 vaccine requirements.

About Our Opportunity

Under the general supervision of the Cobequid Housing Authority Director, The Supervisor, Client
Services leads a team within a client-firstmodel organization, to make best use of rental housing assets by offering housing to wait listed applicants; and to operate desirable housing with appropriate tenant supports that achieve successful client and organizational outcomes. Responsible for the development, monitoring, and adherence to operational policy, procedures and standards, hiring, selection, scheduling, and performance management while ensuring services are delivered in an efficient and effective manner.

Primary Accountabilities

• Supervise, train, and mentor direct reports through performance management and development of initiatives as well as promoting a teamwork environment and ensuring staff are in full compliance with legislation, organizational policies, processes, and directives.
• Resolve tenant issues proactively by scheduling and attending regular tenant engagement meetings or similar forums to discuss individual and common concerns; and by ensuring annual tenant visits are completed to identify undesirable behaviors or conditions.

• Supervise employees to resolve tenants’ issues such as poor physical and cognitive fitness, unit deficiencies, vandalism, hoarding, pest infestation, other deplorable conditions or lease violations, over-housing, unapproved visitors, etc.
• Meet portfolio occupancy targets; by achieving unit turnaround standard, maintaining accurate up- to-date wait lists, and managing tenant life-safety risks in compliance with applicable codes, up-to- date building emergency plans and holding regular emergency drills.
• Monitor building conditions for indication of pests, ensure common areas are maintained and grounds are in well-kept condition, and take every reasonable measure to ensure that tenants are secure

Qualifications and Experience

• Post-secondary education in related field, with a Degree/Diploma desired, including experience in leading and/or coordinating teams.
• Excellent knowledge of relevant acts and legislation such as Workers’ Compensation, the

Occupational Health and Safety Act, as well as appropriate fire regulations, etc.

• Understanding of budgets and financial statements.
• Competency in desktop software including Microsoft Office.
• Dependable and consistently delivers high quality, professional service. You promote a client service culture and consider the strategic direction of a client centered approach.
• Demonstrate an ability to understand and respect the practices, customs and values of employees and diverse client cultures.
• Collaborates as part of a multi-disciplinary team to achieve desired outcomes that support organizational objectives.
• Identifies, assesses and manages risk while, promoting a proactive safety conscious culture.
• Demonstrate a willingness to make decisions and problem solve while mitigating risk and supporting strategic direction.
• Possess a valid Nova Scotia driver’s license with access to a reliable vehicle for work purposes.

Competencies:
Analytical Thinking, Action Management, Team Leadership, Initiative, Effective Interactive
Communication, Partnering & Relationship Building, and Intercultural & Diversity Proficiency.

Assets:

• Working knowledge Yardi Property Management software.

Equivalency:
An equivalent combination of training, education and experience will be considered. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits:
Based on the employment status, eligibility and union agreement, the Nova Scotia Housing Authorities offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General
Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs and flexible working schedules.
*

Classification: PR 14 **

Salary Range: $64,459.31 to $78,491.61

Work Week: 35 hours

Note: This is not a Civil Service position.

The Housing Authorities are committed to employing staff who are representative of the diverse community we serve.If you are a member of one or more of the following designated groups, you are encouraged to self-identify on your cover letter or resume: Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your application.

To Apply:
Please merge your cover letter and resume into one document when applying. In the cover letter or resume, please quote the competition number and name.

Our preferred method of applying is through Career Beacon,otherwise applications/ resumes should be sent directly to:

Housing Authority, Human Resources Services

Submissions must be received by midnight on the closing date. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Salary: $64,459.31-$78,491.61 per year

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Vision care

Schedule:

• Monday to Friday

Application question(s):

• Do you have a related degree or dlploma?

Experience:

• Unionized Supervisory: 1 year (required)

Licence/Certification:

• work permit or are you legally authorized to work in Canada? (required)

Application deadline: 2022-03-17