Station agent and counter sales agent

Reference Number :

CSA-SA_MIRAMICHI_062023

Status :

Permanent - Part time

Job Category :

Customer Service

City :

MIRAMICHI

Province :

New Brunswick

Annual Salary / Hourly Rate :

29.26

Number of positions to be filled :

1

Application Deadline: :

2023-04-30

Description :

We are currently looking to hire a Station/ counter sales agent for our Miramichi Station (New Brunswick).
If excellent customer service is to provide a warm and personalized customer experience, meet the needs of passengers with eagerness, efficiency and sincerely express your appreciation, we need you. Our reputation is based on our excellent customer service, in a safe and secure environment.

You will guide passengers in the station or on the platform accordingly and you will also:

• verify tickets
• make announcements and provide information on train arrivals, departures as well as delays
• assist passengers with special needs
• perform general janitorial duties in and outside the station
• issue tickets, work at the ticket office

Here are a few other tasks you will be responsible for:

• manipulate baggage, packages or other items such as sports equipment
• work outdoors in all climactic conditions
• operate a motorized vehicle in narrow areas
• load luggages aboard the train

If routine is not your “cup of tea”, you like challenges and can thrive under pressure, you will connect with our customer service teams. Satisfying customers tactfully always prevails over occasional irritants and unpleasant situations.

Welcome to people with experience in tourism, hospitality or airline company!

Some important details about the job:

SCHEDULE
You are available to work from 9:00 am to 9:00 pm (Tuesdays off)- 24h per week (4h/day for 6 days approximatively)
Please note that working schedules may change based on operational demands, special circumstances and train delays. You must be very flexible when it comes to your work schedule and expect to work holidays as well.
Starting Date : June 5th, 2023- Note that it will be a 3 weeks training in either Halifax or Moncton.

SALARY
between $26.62 and $29.26/hour

Requirements :

You are well-suited for this challenge if you:

• Have a strong ability to communicate with a smile, both in English and French
• Possess a high school diploma
• Have a minimum of one year of customer service experience ideally in tourism, hospitality or airline company
• Have great computer and Internet search skills
• Possess a valid driver’s license (you will be required to drive a motorized vehicle for baggage)
• Are physically able to lift up to 23 Kg

Condition of Employment:

• VIA Rail is committed to protecting the health and providing a safe environment for its employees and customers. VIA Rail has currently suspended its vaccination policy which requires that all members of its staff be fully vaccinated against COVID-19 and provide proof as a condition of employment. Please note that if the policy is reinstated in the future, employees will be required to comply.