Specialist, Modifications Call Center

작업 내용

Summary Of Job

Web.com is the leading destination for the simplest, yet most powerful solutions for websites and web services. Web.com offers do-it-yourself and professional website design, website hosting, e-commerce, web marketing and e-mail. The Modifications Call Center Specialist is responsible for implementing customer-provided changes in a high-quality and consultative manner across professional service website, business listing, and other internet marketing services. The ideal candidate is passionate about design, has strong written and oral communication skills, and is able to action customer changes into their website/marketing program seamlessly.

Role And Responsibilities

• Communicate with customers via inbound call and e-mail requests (20-30 interactions per day) with high-level of customer satisfaction.
• Implement customer-provided changes using industry knowledge, design experience, and other creative assets to ensure a cohesive website that accomplishes company’s goals.
• Make changes using web-based authoring tools and applications to include editing content, graphic design using applications like Adobe Photoshop.
• Assist customers with self-service website and business listing changes to include providing step-by-step instruction.
• Ability to manage multiple projects of varying complexities, clearly communicate progress, and meet deadlines in a fast-paced environment.
• Openly accepts and incorporates qualitative feedback.
• Open to learning new web design, marketing, and coding techniques involving web design.
• Participates in cross-functional team meetings to improve processes.
  
  

Qualifications And Education Requirements

• Excellent written, verbal, and visual creative skills.
• Detail-oriented, problem solver, and dynamic.
• Ability to type 40 words per minute (WPM).
• Must be able to multi-task and work well in a fast paced environment.
• Strong conflict resolution, critical thinking and trouble-shooting skills.
• Adobe Photoshop required.
• Basic understanding of web authoring tools required.
• High school (or equivalent) is required.
• 1-2-years’ experience in fast-paced work environment (i.e. call center, office environment).
• College/University degree with 2-3 years professional experience, a plus.
• Up-to-date design portfolio displaying recent work strongly encouraged.
  
  

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.