Server & Tour Guide -Taproom - Canmore

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Title: Taproom Server

Reports to: Director of Brewery Hospitality

Job Type: Full-Time

The Grizzly Paw Brewing Company is a craft brewery and brewpub located in the heart of the Canadian Rockies. Situated in the town of Canmore, the Grizzly Paw Pub & Brewing Company has been in operation since 1996. Our brewing operations include a 20,000 square foot landmark brewery, a pub, restaurant, taproom, and event space.

We are looking for an outgoing and knowledgeable colleague who is willing to learn and ready to provide our customers with memorable experiences!

Summary Of Position

Reporting to the Director of Brewery Hospitality, the Taproom Server & Tour Guide is a front line ambassador for the company, often the first and last impression for our guests entering our facilities. This role requires excellent customer service, food & beverage serving, strong administration skills, a passion for details and the ability to make empowered decisions. This position is a dynamic role that will include shifts at both of our Retail outlets - our Tasting Room inside the brewery. Strong relationship skills are required, as this position will interact with all customers and colleagues.

Duties & Responsibilities

• Greet all customers with a smile and be engaged
• Handle the retail sales and ensure accurate inventory practices are followed
• Ensure the retail space is creatively merchandised and well maintained
• Serving food and liquor responsibly, while providing guests with a pleasurable experience.
• Must be knowledgeable in our products as well as our brand, while also having knowledge of our local area
• Stay up to date with all product knowledge and be able to educate all customers on our beer and soda offerings
• Generate internal invoices for brewery sales related to beer, soda, and merchandise
• Provide support for brewery operations when necessary
• Take all inquiries from customers and direct them to the right department/contact
• Assist with hospitality functions as required
• Perform daily tasks such as cleaning, stocking, organizing, ordering and accepting deliveries
• Ensuring safety of our guests by verifying age and identification to responsibly serve liquor
• Ready and willing to work in a service role which may include direct contact with the public and or vendor representatives.
• Follow all required Health, Safety, Prevention & Sanitation procedures at all times
• Provide support and training to colleagues as required
• Maintain proper audit track records, follow company policies & procedures
• Develop and maintain close and effective working relationship with all supporting departments
• Run brewery tours once Cicerone certified and trained!
• Consider the environmental impact of all decisions
• Complete other duties and projects as assigned.
  

Qualifications

• Must be 18+ years of age
• 1-2 years’ experience in the retail and/or hospitality industry
• 1-2 years’ food & beverage serving experience preferred
• Hold a valid ProServe certificate as recognized by the AGLC
• Knowledge of the craft beer industry and a passion for all things beer
• Cicerone certification a strong asset. Required for the tour guide work.
• Strong skills with a variety of software programs required; Microsoft Office, TouchBistro, EKOS, etc.
• Education related to hospitality or related discipline a strong asset
• Results oriented with the ability to be flexible and work well under pressure
• Excellent interpersonal skills, sales skills, and strong written and verbal communication abilities
• Must be able to thrive in a fast-paced atmosphere while providing memorable service to our customers!
• Must be comfortable working independently as well as with a team