Senior Systems Administrator and Support

SENIOR SYSTEMS ADMINISTRATOR AND SUPPORT (PERMANENT – 1.0 FTE)
The YW Senior System Administrator is responsible for providing first line response for all back-end information
technology issues and problems. You will perform daily activities of the back end systems including the management
and maintenance of YWCA’s server, network, storage and security environment in support of the business services.

As the successful applicant for this role, you will provide Level I and Level II support to escalations for hardware and
software technical issues via phone, email and in person to provide timely resolution, document case status, and
provide updates to management and end-users. You are reliable and dependable, able to take independent initiatives
and a self-starter.
WHAT MOVES YOU

A strong flair for managing IT Projects with assigned deliverable plus ability to collaborate with vendors to
remediate issues.

A fast learner with ability to learn new technologies quickly and troubleshoot to resolve problems.
You approach your work and others through the lens of equity, diversity and inclusion.

As a condition of employment, YW Calgary requires the successful candidate to be fully vaccinated. Where the candidate has not obtained the
vaccine, the candidate will be considered on an exceptional case by case basis; YW Calgary will adhere with its obligations under the Alberta
Human Rights Act.”













YW Calgary is committed to providing an equitable, diverse and inclusive workplace where all employees, clients and volunteers, whatever their
gender, race, ethnicity, national origin, age, sexual orientation or identity, education, and/or disability, feel valued and respected.

WHAT YOU’LL DO AND WHAT YOU’VE DONE
Ensure proper maintenance and upgrade of

servers, network, and switches from support
of external IT contractors, system back-ups,
network connectivity, and IT security.

Diagnose, troubleshoot, and resolve
hardware, software, or other network and
system problems, and replace defective
components when necessary.

Handle problem recognition, research,
isolation, resolution and follow-up for all user
support and service requests.

Provide architectural expertise, direction, and
assistance as it relates to infrastructure
needs. This includes evaluation and
installation.

Establish technology roadmaps/blueprints for
all aspects of infrastructure technology.

This position is a 37.5 hours a week role with
occasional evening and weekend work
required.

Technical institute degree/certificate in Computer
Science, Information Systems, or other related field.

Relevant Microsoft Certified Professional (MCP)
certifications is a major plus.

7+ years’ experience in Infrastructure Support and/or
System Administration.

Experience in AWS cloud services administration.
Hands on experience with Networking, Storage,

Security/ IAM in the cloud.
Experience with Active Directory, Windows Server,

VMware system virtualization, Hyper-V and SCCM.
Exceptional project, change management skills and

providing great customer satisfaction to internal
customers.

If you want to work to change lives, we want to meet you.

Competition Number: 2022007
Deadline: February 4, 2022

www.ywcalgary.ca/work-with-us

Apply today with resume, cover letter, and salary
expectations to careers@ywcalgary.ca