Senior Manager, CRM Transformation (18-month contract)

작업 내용

Overview

You’ve got big plans. We have opportunities to match, and we’re committed to empowering you to become a better you, no matter what you do. When you join KPMG you’ll be one of over 227,000 professionals providing audit, tax, advisory and business enablement services across 146 countries. With the support to do things differently, grow personally and professionally and bring your whole self to work, there’s no limit to the impact you can make.

Overview/Position Summary

KPMG Canada is looking for a Senior Manager, CRM Transformation to join our CRM Planning team. Reporting to the Director, Sales Enablement, the candidate will be an integral collaborator in the strategy, change management, and operationalization of our CRM transformation journey.

This candidate should be technically savvy, a problem solver with strong attention to detail, and an organized project manager. With support from a team of stakeholders across the firm, the candidate should leverage their previous CRM transformation experience to drive project deliverables and milestones, as well as closely partner with various stakeholders across the firm to build alignment on scope and approach, business requirements and processes, and optimized solutions that meets strategy initiatives and the multi-year strategy. The candidate should be a great communicator, work collaboratively and effectively manage a diverse group of cross-organization stakeholders

In addition, this role will be responsible for measuring and reporting against program KPIs strong analytical and effective storytelling skills are required, with the ability to transform complex data and feedback into differential themes and insights for senior level executives.

What You Will Do

Areas of accountability

• Program management, strategy, and operations
• Change management and organizational change
• Relationship building
  

Program management, strategy and operations

• Manage dependencies across technology and business workstreams and collaborate with other program teams to enable new ways of working and adoption with the new CRM solution
• Assume responsibility for working with the technical delivery team, program management office team and program communications team to align dates and dependencies across workstreams
• Effectively manage, motivate, and hold accountable project leads and team members in a matrixed organization to execute on priorities
• Communicate project strategy, updates, escalation of risks/issues to multiple levels of management, including executive leadership teams across the organization.
  

Change Management and organizational change

• Collaborate with key stakeholders to understand program needs (reporting, functionality, integrations) to shape strategy and program enhancements
• Drive definition of training and activation plan in partnership with the COE and change management teams
• Provide support to the Change Management lead, ensuring Partner experience is top of mind
  

Relationship building

• Builds strong relationships throughout the firm, including marketing teams and Partners/firm leadership to take feedback and opportunities for CRM enhancements
• Experience working with external vendors to drive strategy
• Play a key role in obtaining and incorporating continuous feedback to enhance reporting and analytics
• Ability to pivot and
• Liaise with Partners and stakeholders across functions to ensure continued success and adoption of CRM program
• As part of your role in operationalizing the transformation, building relationships with the other members of COE and providing support and expertise where required is critical
  

What You Bring To The Role

• Minimum 7 years of experience in a professional services environment with at least 3 years working in a CRM program.
• Demonstrated ability to operate in matrixed environment and/or a partnership culture an asset.
• Experience launching a CRM solution in a large organization or partnership a strong asset.
• Familiarity with scaled agile methodology an asset.
• Brag-worthy program management experience and attention to detail.
• Exceptional writing, presentation, “storytelling”, facilitation, and execution skills with experience communicating to senior level executives. Human-centered design facilitation an asset.
• Experience in program management, analytics, insight development and corresponding optimization
• Self-directed individual with an eagerness to excel, curious and motivated to continuously learn.
• Bachelor’s degree in business, marketing, or related discipline is required; an advanced degree is an asset.
  

This is a remote/hybrid position.

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG is committed to the health and safety of our people, clients and communities. With this commitment in mind, KPMG complies with all public health mandates (provincially and/or federally, as applicable) and has implemented various safety measures, including a COVID-19 Vaccination Policy. KPMG’s COVID 19 Vaccination Policy requires all employees to be fully vaccinated if they wish to or are required to attend a KPMG office in the course of their duties.

As this role requires occasional or consistent attendance at a KPMG office, the successful candidate must be fully vaccinated (i.e. have received all doses that are recommended by Health Canada, including any boosters) and must provide KPMG with proof of vaccination. KPMG will provide reasonable accommodation if the successful candidate cannot be vaccinated due to grounds protected by human rights legislation in their province of employment.

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

For general recruitment-related inquiries, please contact the HR Delivery Centre at cafmcdnhrsthotline@kpmg.ca.

If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to contact us at cafmcdnhrsthotline@kpmg.ca or phone 416-777-8002 or toll free 1-888-466-4778.