Seasonal Assistant General Manager- High Rollers

We’re seeking a Seasonal Assistant General Manager to join us at High Rollers. High Rollers is a modern bowling alley & beer hall that opened in February 2016. The space features a bright vintage interior, an extensive craft beer menu, six ten pin bowling lanes, three pool tables, and two distinct dining spaces. It is a fun venue for groups and we regularly host private events. Want to know more? Check us out here: https://www.banffcollective.com/high-rollers

Assistant General Manager

The Assistant General Manager contributes to the success of Banff Hospitality Collective by participating in the management of the daily operations of the restaurant, including management of all employees in conjunction with the General Manager. In addition, they assist with inventory and ordering of liquor and supplies, optimize profits and ensure that guests have had an experience which lives up to the company values. They work closely with the culinary team and participate in decisions with the BHC executive team.

The Most Important Part - What’s In It For You:

• Live, work and play in Banff National Park!
• Competitive salary and bonuses
• 50% off food and bottles of wine for yourself and a guest at all BHC venues
• Education and training reimbursements up to 100% for career-related courses
• Extended health benefits completely paid for by BHC

What You’ll Do:

• Oversee and manage all areas of the venue and use your discretion to make decisions quickly
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs
• Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
• Ensure compliance with operational standards, company policies, federal/provincial /local laws, and ordinances.
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Deeply understand, and have a strong commitment to, venue brand, constantly delivering and getting others to deliver the brand promise
• While you’re very focused on ensuring outstanding guest service, responding to complaints, taking appropriate action, and generating return guests – you also recognize the importance of employee experience and building a strong team culture.
• You’ll lead by example, having a floor presence for the duration of your shift
• The preparation and attendance of weekly, monthly, quarterly, and six month planning meetings

What You Have:

• You don’t shy away from working with various types of technology and systems, including the ability to troubleshoot, update, and train others on the use of.
• You need to not only be an amazing team player but also have a knack for bringing others together to work towards a common goal
• Connecting with people and building trusting relationships comes easy to you
• Understanding of the importance of communication and workplace culture
• Collaborative working style and team focus
• Excellent communication skills
• Willing to take a step back to look at things from other perspectives and be open to a different way
• Ability to work with people sensitively, tactfully, diplomatically, and professionally at all times.
• We understand you want to get outside as much as possible, but you’ll need to have flexibility in your schedule for us.
• 2 years of experience in the food and beverage industry is preferred
• Alberta ProServe certification is required

We’re a people-centric company and we would love to get to know you beyond your resume, fast track you application and INTERVIEW NOW! Visit banffcollective.com/interview to get your application rolling!

HOW TO NAIL YOUR DREAM JOB AT BHC USING OUR VIRTUAL INTERVIEWS:
- Use any device with a microphone, camera and internet/data connection - no special apps needed

• Don’t worry if you stumble, we’re not social media influencer quality on camera and don’t expect you to be either!

• We want to get to know you so please be yourself and have fun

Banff Hospitality Collective is: Balkan Restaurant | Chuck’s Steakhouse | High Rollers | Magpie & Stump | Park Distillery Restaurant & Bar | The Bear Street Tavern | The Bison Restaurant + Terrace | The Eddie Burger Bar | The Maple Leaf Grill and Lounge | Three Bears Brewery & Restaurant | Hello Sunshine | New Italian Concept Coming Fall 2021 | New Dinning Room Concept Coming Winter 2022 | Are you ready to join us at Banff’s most iconic and popular downtown restaurants?

Applicants must be legally eligible to work in Canada. We can provide Working Holiday candidates with proof of a valid job offer to apply for IEC Visas.