Sales Advisor

Notre culture vous élève - il n’y a pas d’ego sur le chemin. Notre objectif commun? Nous voulons tous gagner pour nos clients. Nous visons à être toujours évolutifs, dynamiques et ambitieux. Nous croyons au pouvoir des connexions authentiques. Chaque employé fait partie de ce qui nous rend uniques sur le marché: agiles et dévoués.

Time Type:

Job Description :

POSITION SUMMARY:

In accordance with established procedures, policies and available tools, the successful candidate is responsible for handling outbound and
inbound calls as well as email communications for specific MDU, Home Builder and Network Expansion opportunities. The mandate is to
maximize all sales opportunities and ensure an optimal level of quality customer service. The expectation of this position is that the Sales
Advisor is highly driven and consistently working to achieve and exceed targets. This person thrives in a competitive environment and is
determined to be a top performer, who is comfortable taking on challenges, is resilient and can overcome rejection in pursuing sales
opportunities.

KEY RESPONSIBILITIES

individual sales funnel.

customer contact and schedules and inputs order requests.

Home Builder, Network Expansion, sales referals etc.) to
achieve sales results and assigned targets.

teams and partners in situations that require F2F interaction for
closing.

won stage utilizing available tools to track upgrades, cross-sells
and new customer acquisition.

intent to cancel their subscription or downgrade their services.

applications and processes for all customers’ add, move, and
change requests.

performs special projects as assigned.

to current and potential customers. The incumbent must be
constantly attentive and responsive to both external and
internal customers’ needs and assist in the resolution of any
issues or concerns in a timely and professional manner while
ensuring that the solution meets the customer’s needs.

measures to ensure their own health and safety, and that of
their co-workers and the public in general. They must use
available personal protective equipment at all times, and
comply with all Health & Safety instructions, guidelines, policies
and procedures issued by the Company.

ESSENTIAL QUALIFICATIONS

ACADEMIC TRAINING

• 
  College Diploma or combination of equivalent education

and experience required.

WORK EXPERIENCE

• 
  3 years previous experience in a sales focused contact

center environment

• Proven customer service skills, superior first call resolution

skills.

• Performance at a high standard and consistently meets all

KPI expectations

SPECIFIC COMPETENCIES

• 
  Strong communication skills (written and verbal).

Bilingualism (E/F) is an asset.

• Strong ability to quickly grab customer attention and

overcome objections.

• Demonstrated interpersonal skills with a winning customer

service attitude and professional phone and digital
communication etiquette.

• Ability to analyze and interrupt data within spreadsheets.
• Detail oriented with the ability to analyze and troubleshoot

customer issues.

• Self motivated with the ability to take initiative and resolve

problems independently. Monitors own quality of work.

• Open to change with a learning attitude towards work and

to contribute to teams.

• Prior inbound sales experience is required.
• Outbound telemarketing experience or any direct sales

experience is a strong asset.

• Must have previous experience working PCs and

demonstrated navigation abilities within Windows and
Google products.

• Experience with Salesforce and other lead management

tools considered an asset

• General understanding of broadband, telecom, cable and

internet industries is an asset.

At Cogeco, diversity is an essential asset to our organization’s
performance. We are committed to providing equal opportunities to
all qualified individuals, regardless of cultural and individual
differences. We strive to build teams which reflect the diverse
profiles and backgrounds of both the customers and communities we
serve, firmly believing that this distinguishes Cogeco from
competitors and contributes to our signature of excellence.

Location :

Company :

Chez Cogeco, nous savons que des origines, des points de vue et des croyances différentes peuvent apporter une valeur inestimable à notre entreprise. Cette diversité renforce notre capacité à imaginer, à innover et à nous développer en tant qu’entreprise. Nous nous engageons donc à faire tout ce qui est en notre pouvoir pour créer un milieu d’appartenance plus diversifié et inclusif.

En créant une culture où tous nos collègues peuvent donner le meilleur d’eux-mêmes au travail, nous faisons notre part pour construire un lieu de travail et un monde plus équitables. Du développement professionnel à la sécurité personnelle, Cogeco s’efforce constamment de créer un environnement qui accueille et enrichit tout le monde. Nous faisons de la santé et du bien-être de nos collègues l’une de nos plus grandes priorités, car nous savons que des employés engagés et appréciés sont synonymes d’une meilleure expérience globale pour nos clients.

Si vous avez besoin de mesures d’adaptation, quelles qu’elles soient, en ce qui concerne notre processus de recrutement, veuillez nous contacter en toute confidentialité à