Royal Service Supervisor (Switchboard)

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We are searching for a dynamic team leader who is passionate about delivering on the promise of excellence in Guest Service.

Hotel Overview

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

What Is In It For You

• Subsidized staff accommodation provided on-site for full-time status
• Access to our Lifestyle Program Activites
• One duty meal in our newly renovated staff cafeteria
• Employee Travel Program
• Comprehensive Wellness Platform (Lifeworks)
• Discounts on food & beverage, fitness centre, spa, golf
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor
  

What You Will Be Doing

• Assist in recruiting & initial training of Royal Service Agents
• Providing ongoing training of procedures of Royal Service Agents and proper management of training manual
• Conducting performance appraisals
• Creating Royal Service Schedule and maintaining set productivity for the department
• Acknowledging guest compliments and complaints and ensuring guests needs are exceeded
• Maintain strong working relationships with other departments and affiliated agencies; such as their representatives
• Ensuring the evaluation and performance management needs of royal service agents are met
• Taking charge of the telephone, pager, and radio communication system and their repair with our local provider
• Complete monthly call statistic reports and communicate the information to department heads
• Ensure that the hotel information channels are kept up to date
• Participate in departmental communication meetings
• Respond to all emergency situations involving the hotel or its guests
• Work shifts as business levels dictate
• Ensuring the safety and well being of our guests and co-workers by having a working knowledge of crisis and emergency procedures
• Assist front office when needed
• Ensuring inter-departmental communication and co-operation in the interest of better guest satisfaction
• Adhering to the hotel’s environmental initiatives
• Performing other duties as assigned
  

Your Experience And Skills Include

• A minimum of two years front office/guest services/royal service experience required
• Previous supervisory experience is an asset
• Well organized and excellent attention to detail
• Excellent communication skills, both written and verbal; as well, good problem solving abilities
• Knowledge of Property Manger/Opera, Word, Excel an asset
• Management Degree or diploma in hospitality or tourism an asset
  

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Your Team And Working Environment

• Fast-paced, upscale, luxury hotel
• Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
• Hospitality employees worldwide making this a great place to develop lifelong connections
  

Visa Requirements:Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Why work for AccorHotels?

We are much more than a world leader. We are more than 250,000 hoteliers with a purposeful and heartfelt mission: to make every guest Feel Welcome in our 4,500 addresses and on our digital platforms. We are committed to a culture and guided by our values that make our talent Feel Valued. We want them to express their passions every day and realize their full potential through exemplary professional development and growth opportunities, enjoying a life filled with unlimited experiences. To connect with us, please visit https://www.accorhotels.jobs/home.aspx

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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