Reservations Supervisor - Chateau Nova Yellowknife

Basic Purpose:

The Reservations Specialist provides support to the front desk and sales and catering team, acts as a liaison between the Sales and Catering and Front Office staff.

Major Responsibilities and Duties (to fulfill major purpose):

• Manage group reservations at the front desk and works as a liaison regarding group reservations with Sales and Catering.
• Enter guest rooming lists and make individual reservations as required
• Build loyal guests through exceptional customer service
• Champion the reservations upselling program
• Update reservations with proper billing information and billing authorizations
• Build and manage all Posting Master Accounts
• Act as a liaison between the Brand Customer Service and the hotel
• Responsible for managing room inventory
• Rate loading for property
• Data Entry, Month end Management reports

Skills, Knowledge and Abilities Required:

• Demonstrates exceptional levels of professionalism, diplomacy, tact and confidentiality
• Outstanding levels of personal and professional integrity.
• High attention to detail
• Excellent written and oral communication skills
• Ability to handle multiple tasks at the same time
• A strategic team player who likes statistics and financial analysis
• Excellent customer service and problem resolution

Working Conditions:

• Normal office working conditions.

Experience, Training and Education (demonstrating requirements):

• Prior experience in a customer service role required.
• Comfortable with Microsoft Word, Excel, and Outlook.
• Prior hotel experience
• Reservations or front office experience required