Reproduction Rights Client Relations Executive

작업 내용

REPORTING TO: Vice President, Reproduction Rights Operations
DEPARTMENT: SOCAN Reproduction Rights
LOCATION: Toronto or Montreal (Temporarily Remote)
TRAVEL REQUIRED: Minimal, once safe to do so
LANGUAGE: Bilingual preferred (English & French)

OUR COMPANIES STORY
SOCAN is Canada’s largest member-based rights management organization. We serve and champion more than 175,000 music creators, publishers and visual artists, advocate for them, and protect their rights. We do this by using and building state-of-the art technology that ensures they are paid for their work – music and art we all enjoy.

OUR PEOPLE

• We’re a team dedicated to supporting the national and global music ecosystem with innovation, commitment and desire in an ever-changing music and business landscape.
• We love music and believe that music creators and publishers provide a truly priceless and essential aspect of national pride and culture.
• We’re immensely proud of our workplace culture and this attribute permeates our works.
• Our team proudly supports and gives back to our communities and causes, raising tens of thousands of dollars for important charitable organizations and initiatives.

SOCAN is seeking a Reproduction Rights Client Relations Executive to provide superior customer service to SOCAN Reproduction Rights publishers and rightsholders by proactively managing the administration of their catalogues and ensuring the accuracy and timely payment of their reproduction rights royalties. This position requires you to work closely with the Licensing, Distribution and Documentation teams to maintain this high level of service and the retention of our clients.

Overall, this position will be the external face of reproduction rights for SOCAN and the internal champion to all of SOCAN. This role will report to the Vice President, Reproduction Rights Operation but will work and partner closely with the entire SOCAN RR team.

YOUR CONTRIBUTION
You will contribute to “raising the bar for music rights,” by:

• Developing “white glove” strategies to ensure the most effective onboarding approach to improve and create a positive experience for publishers and rights holders
• Acting as a reference for the Account Executives and Operations to provide exceptional customer service to our clients
• Providing advice and support on all aspects of top publishers and rights holders relationships
• Building rapport, trust, and confidence with clients
• Handling day to day reproduction rights inquiries from external clients
• Assisting with inquiries from licensees (including sync and Pay-As-You-Press) as needed
• Providing RR expertise in improving SOCAN responses to inquiries, including additional training for employees, proposing enhanced business processes, and improved communication tools
• Providing information and guidance to high profile clients and their managers or representatives throughout SOCAN processes
• Other duties as required

DOES THIS SOUND LIKE YOU?

• Understanding of the reproduction rights and publishing industry
• Bilingual (French & English)
• Knowledge of the bi-cultural Canadian market
• Exceptional customer service skills
• Strong analytical/critical thinking skills
• Skilled in identifying potential issues, problem solving situations
• Collaborator
• Strong communication and interpersonal skills
• Proficient in use of MS office (Word, Excel) applications

PERKS OF THE JOB
As an employee of SOCAN, you will be eligible to receive the following benefits and perks, to help make your-day-to-day life a little bit easier:

• Competitive bonus
• Comprehensive benefits plan (medical, vision, dental)
• Access to online medical service to receive professional advice
• Employee Family Assistance program
• Defined Contribution Pension Plan, with employer matching
• Flexible spending account allowance that can be used towards medical or wellness related costs
• Discounts for retail, attractions and car and home insurance
• Virtual fitness classes and wellness programming, plus onsite Gym (Toronto)
• Education reimbursement program
• Access to the Sound Lounge (Toronto)

WORKWEEK

• 35-hour work week over 5 days
• Summer Hours - possibility of a 4-day work week from May-August.

ACCESSIBILITY
SOCAN is committed to providing an inclusive workplace environment that meets the accessibility needs of employees with disabilities. Should you require accommodations please contact us directly at hr@socan.com and we will make the necessary accommodations. Applications submitted to this email address will not be accepted.

EQUAL EMPLOYMENT OPPORTUNITY
SOCAN is an Equal Opportunity Employer. Hiring and other employment decisions at SOCAN are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

READY TO JOIN SOCAN AND MAKE A DIFFERENCE?
We’re always looking for passionate new team members – rockstars, like you. Please visit our career page at: http://www.socan.com/careers/ and select “Apply” beside the role you are interested in applying for.

We thank everyone for their interest however, only qualified applicants will be contacted.

To learn more about SOCAN, please visit www.socan.com.