Reporting Consultant

ADP

전망: 186

갱신일: 07-05-2024

위치: Dartmouth Nova Scotia

범주: 컨설팅 / 고객 서비스

산업: Human Resources Staffing

Loading ...

작업 내용

Job purpose

Resolve software questions for clients using Reporting and Analytics products. Provide solutions to meet client needs for customized reporting and outbound data feeds.

Duties and responsibilities

  • Follow call handling best practices to deliver Service Excellence
  • Resolve inbound service requests from internal and external clients utilizing ADP Reporting products
  • Adhere to schedule as per Workforce Management
  • Achieve call metrics as determined by business unit
  • Detail client service requests in client record management system
  • Collaborate with internal product support partners to bring resolution to client request
  • Maintain knowledge and proficiency of Reporting and Analytics products

Qualifications

  • Bilingual - French & English
  • Programming background - preferably Crystal reports
  • Proven track record for delivering superior customer service
  • Aptitude to learn new software applications
  • Excellent organization and prioritization skills
  • Strong attention to detail
  • Excellent time management skills
  • Strong communication - written and oral

Education

Post-secondary diploma or equivalent

Experience

1-2 years of customer service experience

Working conditions

Able to work between 8am-8pm EST

Physical requirements

N/A

Direct reports

N/A

Explore our COVID-19 pagehttps://jobs.adp.com/covid19/to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

Loading ...
Loading ...

마감 시간: 21-06-2024

무료 후보 신청 클릭

대다

Loading ...
Loading ...

동일한 작업

Loading ...