Regional Operations Support Coordinator II

Company Description

Rexnord® is a $2 billion multi-platform diversified global industrial company with exceptional and trusted brands that serve a diverse array of global end markets. Founded in 1891, Rexnord is headquartered in Milwaukee, Wisconsin, U.S.A. and employs approximately 7,000 associates worldwide. For more information about the company visit www.rexnordcorp.com.

The company is operated in a disciplined way with the Rexnord Business System (RBS), a process-based framework for world-class operating performance and continuous improvement. RBS enables speed, scalability and consistency to drive superior customer satisfaction and financial results. By deploying our RBS methodology, Rexnord continues to solidify and grow long-standing, globally competitive businesses, while systematically integrating acquisitions and finding new ways to grow.

Doing the right thing has been part of our core values for more than a century. So have volunteerism and philanthropy, and our Rexnord Foundation formalized this commitment more than 60 years ago. We make our communities better with individual and organizational volunteering, matching gifts, grants, scholarships and corporate donations.

Business Unit:

Zurn Industries, LLC is a recognized leader in commercial, municipal, healthcare and industrial markets. Zurn offers the largest breadth of engineered water solutions, including a wide spectrum of sustainable plumbing products. Zurn delivers total building solutions for new construction and retrofit applications that enhance any building’s environment. For more information, visit Zurn.com.

Job Description

Responsibilities

• Act as the primary point of contact for assigned regional sales rep base and develop an intimate knowledge of each account.
• Manage daily operation coordination for assigned regional rep base to meet customer expectations and company goals.
• Manage and maintain regional order backlog for respective rep assignment to ensure timely order processing and delivery.
• Demonstrate superior service for our customers on each point of contact as defined by company standards.
• Provide direction and guidance to internal teams to achieve performance targets.
• Accept and process sales orders timely, this includes verifying orders for accuracy.
• Source sales order to the appropriate distribution center and/or stocking location by utilizing national inventory and backorder to location to minimize freight cost and ensure the order is delivered to the customer on time.
• Manage the material requirement planning (MRP) process for assigned reps to replenish inventory levels.
• Coordinate customer pick up orders in the Will Call center by partnering with the production team to plan and execute daily order schedule.
• Identify, communicate, and resolve any problems in the fulfillment process.
• Duties and tasks are frequently nonroutine and refers only the most complex issues to higher levels.
• Works under minimal supervision and typically reports to a supervisor or manager.
• May serve as a resource to others in the resolution of complex problems and issues.

Qualifications

Experience and Skill Required

• High School Diploma
• 3 - 5 years Customer Service experience
• Type minimum of 35wpm
• Proficient computer skills
• Excellent communication and teamwork ability

Leadership Competencies

• Customer Focus
• Decision Quality
• Plans and Aligns
• Manages Ambiguity

Additional Information

Total Rewards and Benefits

• Competitive Salary
• Medical, Dental, Vision, LTD, AD&D, and Life Insurance
• Matching Pension Contribution
• Educational Reimbursement
• Time-off for Volunteering

Equal Employment Opportunity Employer: Female/Sexual Orientation/Gender Identity/Minority/Veteran/Disabled

Rexnord, including it’s subsidiaries, is an accessible employer. Upon request, Rexnord accommodates candidates with disabilities throughout the hiring process.