Ramp Operations Manager

작업 내용

• Works closely with airline customers to ensure procedures are consistently followed to achieve aircraft turn performance and baggage service standards while also maintaining a safe and accident-free environment in a cost effective manner.
• As a member of the Station leadership team, participates in 24/7 in-station management coverage
• Reviews activities, cost operations and forecast data to ensure progression toward station and corporate goals and objectives.
• Daily operational tracking of performance, taking immediate action to correct any shortfalls.
• Administers policies and provide accountable oversight of all the duties and responsibilities of supervisors and leadership team.
• Ensures tasks are performed in accordance with the Company and Airlines mandatory training, procedures and policies.
• Provides leadership through effective communication, including coaching, disciplinary, and positive recognition.
• Mentors employees for promotional opportunities.
• Works closely with Training Manager to provide effective training and development programs.
• Holds supervisory team accountable for timely and effectively handling of all employee related issues, focusing on improved performance and professional documentation.
• Responsible to ensure a safe working environment by adhering to Health & Safety regulations.
• Ensures station compliance with all federal, provincial, city, and airport rules and regulations including the posting of all government required documents.
• Ensures clear and effective cross-departmental communication.
• Responsible to coordinate staffing requirements with Station Administration for recruitment needs.

Requirements:

• 5 years of progressive leadership experience in aviation management.
• Previous airline/aviation operational knowledge.
• Demonstrated ability to lead and direct employees and produce improved results.
• Extensive experience in Ramp Handling and demonstrated understanding of the operational departments.
• Must be able to obtain and hold all required security clearances.
• Familiar with GOMs, Airline and Airport procedures.
• Computer literate, solid knowledge of MS Office as well as other related programs
• SLA driven to meet customer expectations.
• Demonstrated ability to drive and deliver improvement plans.
• Ability to identify productivity efficiency or inefficiency and tailor the operational demand based on the dynamics within the station.
• Comfortable in working with a diverse workforce, and collaborating well with unionized members.
• Able to produce comprehensive reports to senior managers.
• Work under pressure and meet tight deadlines.
• Excellent written and verbal communication skills.

Competencies:

• Demonstrates knowledge of and experience with applicable professional/technical principles and practices, federal and provincial rules and regulations.
• Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness.
• Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.
• Demonstrates the ability to anticipate customers’ needs and deliver services effectively and efficiently using professional demeanor.
• Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions.
• Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational supports and direction.
• Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.
• Must be able to obtain and hold all required security clearances and pass the required back ground clearance.
• Must be able to work extended hours and flexible shifts when required which may include weekends and holidays
• Must have a valid driver’s license and be able to obtain and hold a valid DA

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate but may become high at various times. Employee must be willing to wear/utilize company-supplied personal protective equipment (hearing protection) to mitigate their noise exposure.

Some work is in an outside environment, with exposure to hot and cold temperatures and inclement weather

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Stand and walk
• Use hands to finger, handle, or feel
• Be able to hear and respond to the spoken voice and to audible alarms generated by terminal environment
• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); color vision (ability to identify and distinguish colors); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)